Doxim’s Support Team
Our support team, comprised of product and service specialists, has the technical expertise and experience you need to get the most out of your investment in our products and services.
Our support team will answer questions on the use and configuration of Doxim products. In addition, they can also help to identify software issues and record any enhancement requests for consideration in future product releases.
Submit a Trouble Ticket
To submit an online trouble ticket, please complete the form below. One of our product specialists will get back to you to help you with your issue.
You can also contact our support team directly by email at firstname.lastname@example.org, or by telephone at (519) 518-6468.
Submit a Support Ticket
To report a problem with your Doxim product or environment, please complete the form below and submit it to us.
One of our Product Support Specialists will get back to you to help provide a speedy resolution.
Standard Support Coverage
Our Support team is available during our standard support hours which are Monday – Friday (8:00 am – 8:00pm EST), and excluding public holidays
Enhanced Support Coverage
We understand that some clients need a higher level of support access, outside of standard business hours. If this is the case for your organization we can provide you with access to our Enhanced Support Service. This gives extended access to support services – up to 24 hours a day/ 7 days a week. This is a chargeable support option. Contact your Account Manager or the Doxim Client Services team for more information.
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