Support

Doxim’s Support Team

Our support team, comprised of product and service specialists, has the technical expertise and experience you need to get the most out of your investment in our products and services. They are here to answer questions on the use and configuration of Doxim product, help identify and resolve software issues you are having and record enhancement requests for consideration in future product releases.

How to Submit a Support Ticket

To submit a support ticket, please complete this Web Form. Alternatively you can send an email to support@doxim.com. Please ensure your email contains the following information, as appropriate:

  • Your name and company name
  • Your email address and direct dial phone number
  • The Doxim product in question
  • Full details of the issue:
    • What is the issue
    • When does it happen
    • How many users are affected
    • Is it affecting your end-users
    • How to reproduce it (if known)
    • Please also provide relevant screenshots of the issue (as appropriate)

One of our product specialists will get back to you to help you with your issue.

You can also contact our support team directly by telephone at (905) 475-9876 
or Toll Free: (866) 475-9876

NOTE:
Our support system will auto acknowledge receipt of your email. This email acknowledgement will contain a Support Case Reference ID in the subject line. Please ensure you include this Reference ID in in the subject line of all subsequent email communications related to your support case.

Standard Support Coverage

Our Support team is available during our standard support hours which are Monday – Friday (8:00 am – 8:00pm ET), excluding public holidays

Enhanced Support Coverage

We understand that some clients need a higher level of support access, outside of standard business hours. If this is the case for your organization we can provide you with access to our Enhanced Support Service. This gives extended access to support services – up to 24 hours a day/7 days a week. This is a chargeable option. Please contact your Account Manager or the Doxim Client Services team for more information.

Supported Browsers

For an English version of our supported browsers – Click Here

Pour une version Française de nos navigateurs web compatibles – Cliquez ici