All Your Statement, Reporting, and Customer Communication Needs

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Best-in-class transactional documents delivered through preferred channels

Your customers value customer communications like account statements, reports, and trade confirmations, and they want them to be clear, easy to review, and available through their preferred channel at their convenience. We can help you satisfy these needs and keep your customers informed about the availability of their documents online. Years of experience in transactional document processing and delivery has allowed Doxim to gain a deep understanding of the imperatives surrounding print and electronic statement and trade confirm output. This has also helped us to develop many value-added statement services that reduce the considerable costs associated with transactional document production and output.

  • Improve the Customer Experience with Easy to Understand, Attractive Statements

    Decrease customer inquiries and improve the customer experience by making statements easier to understand, with a consistent, professional look and feel. Then deliver them through the customer’s preferred channel, further improving the customer experience.

  • Transform Transactional Documents into Sales & Marketing Vehicles

    Anticipate customer needs and proactively offer them products and services that resonate with them. 1:1 marketing messages can be included right on customer statements to drive cross sell/up sell, turning your regulated communications into a vehicle for increased customer engagement.

  • Cut Costs by Taking Statements Online

    Reduce the costs associated with printing and mailing statements by moving as many customers as possible to electronic statements. eStatements are a convenient way for today’s connected customers to check their accounts and do business anywhere, 24/7.

  • All Your Document Needs Covered

    Our clients represent organizations of all sizes all across North America, and they have different needs and requirements. When you partner with Doxim, you will have access to decades of expertise, state-of-the-art technology and infrastructure, and a dedicated team to support all your document processing and delivery needs.

    Statement composition, production & delivery
    Tax forms & reports
    Letters, notices, loan coupons
    Inserts, newsletters
    White space management
    Direct mail marketing
    … and more!

Want to learn more about Doxim Account Opening Software? TELL ME MORE

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Recognizing the changing nature of consumer engagement in financial services, Stride Credit Union had strategically re-positioned itself to review all areas of operations in an effort to intensely focus on an exceptional member experience... that’s when we uncovered how Doxim’s integrated engagement technologies could solve more of our needs than we anticipated!

Doxim Client Onboarding was chosen because of its ability to automate some of the account opening/update functions within our business. Now, customer documentation is now consistent with corporate branding. Changes can be made quickly, and customer information is stored in a secure, central location.

The pilot turned out to be a resounding success! We experienced immediate operational savings of over 26k per annum and a 10 month ROI. We are now expanding the solution within the leasing business unit as well as showcasing the benefits of Doxim document imaging to other departments.  The interest is strong and I would anticipate that many other areas of the business will be looking to take advantage of this capability in the very near future.

We needed to have meaningful conversations with our members and a place to document those conversations. We wanted Conexus to be fully integrated and perfectly seamless with tools, systems, and information about members. Now we have a centralized place to document and capture interactions and next steps, improving the member experience and increasing sales.

We successfully rolled out CRM to over 1,100 users and eliminated 11 redundant systems which had been used to provide CRM functionality. We now have simpler and more consistent processes for recording member interactions and tracking referrals, which will allow us to provide a high quality advisory experience for our members, across all lines of business.

Doxim’s CRM and Analytics offerings also had all the features and functions we need to create targeted, multi-channel marketing communications that will reach our members where they live, work, and play...plus, Doxim has been our trusted statement solutions partner for over a decade, so we know we’ll be getting the service and support we need as we embark on this journey.

By using Doxim e-Brochures, UMassFive reduced its printing budget by 26% in just one year! Our staff has fully adopted Doxim e-Brochures because the system is easy to use and they can customize individual messages to our members, helping to build stronger relationships. We're seen e-Brochure average open rates of 49%, with a 23% click-through rate – much higher than conventional email.

I implemented and used Doxim Business Analytics for 4 years at First Ontario. I found the product to be extremely useful in providing the organization insights into member behavior and feedback as to the effect of various strategies and tactics. I would recommend the product for any analytic department wishing to have a robust tool to increase visibility into their organization.

Our credit union was looking for a data warehouse and the Doxim Business Analytics solution was a great fit. It allows you to access your data in a few clicks of a button. The solution helps alleviate the stress on IT resources to perform ad hoc reporting. The different cube views allows staff to perform "what if scenarios" which in turn helps make business decisions on campaigns and marketing. The staff at Doxim are responsive and help with any requests we have.

Our credit union implemented Doxim Business Analytics a few years ago, and the volume of information that we have access to is outstanding. Doxim is very responsive regarding our requests for learning and development, which has improved our ability to use the program. We are continually learning and, in my experience, the team are invested in ensuring that we have what we need, when we need it.

The engine behind our CRM solution is Doxim Business Analytics.  We are actually looking to expand the use of this product even more in the near future, and have every confidence that it will scale and integrate in whatever manners we choose or require to suit our business needs.

Our partnership with Doxim has been a long standing one and they are the first we turned to to investigate and implement. Their direction and commitment to our needs continue to make them the partner of choice. Our members really enjoy services like electronic access to e-Statements, so they can securely view, download, and print their own statements from the comfort of their home or office and check their monthly and past account statements easily and conveniently.

We've been using Doxim Business Analytics for several years. The product is exceptionally user-friendly and greatly improves access to data for marketing purposes. With this tool, the marketing department has grown more independent in producing analytics to drive strategies and to contribute to everyday business decisions. Continued confidence in the success of our marketing initiatives relies on purposeful application of data, and that activity certainly hinges on an inclusive data warehouse and our reporting capabilities.

Frankly, it blew the competitors right out of the water! We’ve experienced concrete and substantial cost savings and efficiency improvements following the implementation of Doxim Loan Origination, making for a rapid return on investment, which our management team and board are very happy about. Staff effort during lending was reduced by 80%, allowing 3 staff members to be relocated to other revenue-generating activities.

Email marketing is a win-win for everyone! After the first email series, we saw an increase in members stating they were extremely satisfied with our service.
Plus, with Doxim Email Marketing, our total # of deposit accounts grew 24%, and total deposit balances increased by over $425,000. The number of active loan accounts almost doubled, and our promotional marketing budget was trimmed by 40%.

Doxim’s ability to integrate into our banking system was a big plus! The fact that their CRM, loan origination, and account opening products all speak to each other efficiently was very appealing. With Doxim Account Opening, we expect to cut operational costs, offer more services online, and delight members with more seamless service interactions. The solution will ensure the time spent with our members during their appointments is focused on their financial needs and goals.

With Doxim, we never have to jump through hoops! We’ve done our due diligence and looked at other providers, but we always come back to Doxim. Most importantly, we experience no issues - member communications are sent without fail, every time. Doxim team members even find innovative ways to help us resolve issues with other vendors.

Doxim allows us to think outside the box! They’ve allowed us to come up with ways to reduce internal workload, become more green, and cut costs. And they are almost an “invisible vendor” in the sense that Doxim just handles things without needing too much oversight. In that sense, its a seamless relationship – everything is automated and the work is out of our credit union’s hands, and into those of a trusted vendor.

They’ve been great for us! Their customer service is second to none. Doxim is willing to work with us to create the statement formats we need, the ones that work best for our members. Now our statements are optimized, and leave a great impression. Plus, Doxim customer service is proactive and quick to address any concerns we may have.

For us, the customer service makes the difference! They are always quick with our projects and responsive to our questions. We've experienced a 50% e-statement adoption rate, which is much higher than industry average. Plus, partnering with Doxim offers us operational simplicity and satisfied members. Our e-statements are out the door the day after we provide the necessary file.

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    Doxim Unveils New Account Opening

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    The Customer Experience Gap

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    DOXIM ACCOUNT OPENING