Quick Reads (page 2)

Quick Reads

WHY UTILITIES MUST SIMPLIFY UTILITY BILL PAYMENT

By Erin Romo | May 13, 2021
Customers now expect businesses to offer convenient ways to interact with them. So, it’s critical that utilities simplify utility bill payment

CUSTOMER EXPERIENCE IN BANKING – 4 WAYS BANKS CAN NARROW THE DISSATISFACTION GAP

By Olga Zakharenkava | May 11, 2021
4 Ways banks can narrow the dissatisfaction gap between what customers expect when it comes to customer experience in banking and what banks are actually providing.
IMPROVING INSURANCE CUSTOMER EXPERIENCE IS VITALLY IMPORTANT

IMPROVING INSURANCE CUSTOMER EXPERIENCE IS VITALLY IMPORTANT

By Scott Biel | Apr 23, 2021
Insurance providers can no longer delay efforts to improve insurance customer experience (CX). Read how insurers can improve CX to meet the expectations of today’s consumers

THE BENEFICIAL IMPACT OF DOXIM’S CUSTOMER ENGAGEMENT MANAGEMENT SOLUTION ON BUSINESS

By Sean Kennelly | Apr 20, 2021
Showing the potential cost savings & efficiencies achievable, following the implementation of Doxim’s customer engagement management platform

DETERMINING THE ROI IN CUSTOMER COMMUNICATIONS MANAGEMENT

By Olga Zakharenkava | Apr 20, 2021
Infographic shows the potential cost savings, following the implementation of a comprehensive customer communications management platform, like Doxim CCM.

CUSTOMER COMMUNICATION MANAGEMENT IN INSURANCE IS NECESSARY TO ENHANCE CUSTOMER EXPERIENCE

By Elizabeth Stephen | Apr 11, 2021
Read about the CX & digital challenges insurers are facing today & how Customer Communication Management in insurance can improve CX

CUSTOMER COMMUNICATIONS MANAGEMENT IN UTILITIES ‘RECONNECTS’ UTILITIES WITH CUSTOMERS.

By Erin Romo | Apr 8, 2021
Utilities need to have a better relationship with their customers. A look at the critical role of Customer Communications Management in Utilities

THE VALUE OF OMNICHANNEL CUSTOMER COMMUNICATIONS IN WEALTH MANAGEMENT

By Scott Biel | Mar 31, 2021
Discover the value of omnichannel customer communications in wealth management & how dividing it into smaller projects can deliver quick win improvements to CX

A SINGULAR FOCUS ON COSTS COULD BE DAMAGING CUSTOMER EXPERIENCE IN INSURANCE

By Elizabeth Stephen | Mar 29, 2021
Cutting costs doesn’t cut it with insurance customers. Read why a focus on enhancing customer experience in insurance is more important & how to begin

5 TRENDS INFLUENCING CUSTOMER COMMUNICATIONS IN UTILITIES 

By Erin Romo | Mar 25, 2021
Knowing the future of utility communications is a top priority for utility leaders. Discover 5 trends influencing customer communication management in utilities