Quick Reads

Quick Reads

How to redesign your utility bill in a way that adds value

REDESIGN YOUR UTILITY BILL TO CUT COSTS AND INCREASE CUSTOMER ENGAGEMENT

By Erin Romo | Feb 15, 2021
Redesign your utility bill to cut costs and increase customer engagement. Read what key inputs you should consider first.

DESIGN HEALTHCARE COMMUNICATIONS FOR AN IMPROVED PATIENT EXPERIENCE

By Jason Pothen | Feb 15, 2021
Improve time to payment while delivering an improved patient experience with secure digital patient communications. Read further to learn how
Improve patient statements for faster payment

IMPROVE PATIENT STATEMENTS TO ACHIEVE FASTER PAYMENT OF HEALTHCARE BILLS

By Jason Pothen | Feb 15, 2021
Why aren’t healthcare patients paying their bills? A bad patient experience is part of the problem. Improve patient statements for faster payment. Read how
THE-EVOLVING-CUSTOMER-COMMUNICATION-LANDSCAPE

THE EVOLVING CUSTOMER COMMUNICATION LANDSCAPE

By Elizabeth Stephen | Feb 5, 2021
The customer communication landscape is changing. Read how to connect & reconnect with customers during COVID-19 & how to keep customers engaged
How to ensure successful utility customer communication in 20201

HOW TO ENSURE SUCCESSFUL UTILITY CUSTOMER COMMUNICATION IN 2021

By Matt Chester | Jan 26, 2021
The expectations of utility customers will continue to evolve in 2021. Discover 5 ways utility providers can enhance utility customer communication in 2021

AN AGILE APPROACH TO CUSTOMER COMMUNICATION IN UTILITIES DURING TIMES OF CRISIS

By Elizabeth Stephen | Jan 21, 2021
Doxim chatted to a customer experience expert in the utility industry about how customer communication in utilities changed during the pandemic.
WHY-YOU-MAY-NEED-A-DIGITAL-COMMUNICATION-MATURITY-FRAMEWORK

WHY YOU MAY NEED A DIGITAL COMMUNICATION MATURITY FRAMEWORK

By Elizabeth Stephen | Jan 17, 2021
Organizations need to improve consistency of communication. Read how a digital communication maturity framework can help
HOW-TO-MAKE-YOUR-UTILITY-BILL-AND-PAYMENT-PROCESS-SUPER-EASY-FOR-CUSTOMERS

HOW TO MAKE YOUR UTILITY BILL AND PAYMENT PROCESS SUPER EASY FOR CUSTOMERS

By Erin Romo | Jan 14, 2021
Read how to make your utility bill and payment process super easy for customers by optimizing the customer experience
COMMUNICATION IS KEY IN DIGITAL INNOVATION FOR UTILITIES

COMMUNICATION IS KEY IN DIGITAL INNOVATION FOR UTILITIES

By Mia Papanicolaou | Dec 4, 2020
Utilities Delivered On Digital Innovation, But Communication Essential To Realize Benefits

CUSTOMER DATA IS VITAL TO CX IN FINANCIAL SERVICES

By Mia Papanicolaou | Nov 30, 2020
Why having a single view of communication, as well as easy access to customer data is vital to CX in financial services