Quick Reads

Quick Reads

WHAT IS THE CURRENT STATE OF PAYMENT IN UTILITIES?

By Sean Kennelly | Jul 16, 2021
The pandemic has reshaped the payment landscape. Read about the current payment landscape, as well as trends shaping payment in utilities

EXPERT INSIGHTS ON IMPROVING BILL DELIVERY AND PAYMENT IN UTILITIES

By Sean Kennelly | Jul 9, 2021
Get insights from industry experts Sean Kennelly and Kate Lindstrom into how bill delivery and payment in utilities can be improved

3 CHANGES TO PATIENT COMMUNICATION IN HEALTHCARE THAT ARE HERE TO STAY

By Jason Pothen | Jul 6, 2021
Patient communication in healthcare has evolved quickly. Read how to provide a great patient communication experience, within a secure & compliant framework

HUMAN VS MACHINE: CUSTOMER ENGAGEMENT PREFERENCES IN INSURANCE

By Scott Biel | Jun 28, 2021
Allowing insurance customers to select the preferred channel on which to engage is vital. Read more about how to enable customer engagement preferences in insurance

HOW TO ACHIEVE THE BEST CUSTOMER ENGAGEMENT IN HEALTHCARE

By Jason Pothen | Jun 1, 2021
To achieve great customer engagement in healthcare, healthcare providers need to provide a multi-channel customer communication experience.

NOW IS THE TIME TO DIGITALLY TRANSFORM CLIENT COMMUNICATIONS IN WEALTH

By Scott Biel | May 25, 2021
Digitally transform client communications in wealth & discover the unique benefits digital communication offers to wealth managers, advisors & investors

WHY UTILITIES MUST SIMPLIFY UTILITY BILL PAYMENT

By Erin Romo | May 13, 2021
Customers now expect businesses to offer convenient ways to interact with them. So, it’s critical that utilities simplify utility bill payment

CUSTOMER EXPERIENCE IN BANKING – 4 WAYS BANKS CAN NARROW THE DISSATISFACTION GAP

By Olga Zakharenkava | May 11, 2021
4 Ways banks can narrow the dissatisfaction gap between what customers expect when it comes to customer experience in banking and what banks are actually providing.
IMPROVING INSURANCE CUSTOMER EXPERIENCE IS VITALLY IMPORTANT

IMPROVING INSURANCE CUSTOMER EXPERIENCE IS VITALLY IMPORTANT

By Scott Biel | Apr 23, 2021
Insurance providers can no longer delay efforts to improve insurance customer experience (CX). Read how insurers can improve CX to meet the expectations of today’s consumers

THE BENEFICIAL IMPACT OF DOXIM’S CUSTOMER ENGAGEMENT MANAGEMENT SOLUTION ON BUSINESS

By Sean Kennelly | Apr 20, 2021
Showing the potential cost savings & efficiencies achievable, following the implementation of Doxim’s customer engagement management platform