You’re not alone….organizations like yours are seeking stability in uncertain economic times. To thrive during a downturn, costs must be reduced, and revenue must be protected and grown wherever possible…
Read about 3 critical banking customer communication trends and how they relate to your bank’s essential communications technology and processes
The prestigious digital-first market analysis tool ranks Doxim as a leading CCM service provider in the Communications Experience Platform (CXP) and CCM-CXM Communications Outsourcing segments of the Aspire CCM-CXM Leaderboard
Shift to Digital Documents"The new eStatement offering has been very well received by our membership. So far, we've achieved a 28% overall reduction in costs as a result of the program and we're not even at 25% adoption yet."-- Encompass Credit UnionModernize your...
Consumer expectations of instant access to relevant information have made customer experience (CX) an increasingly important metric in business-to-consumer (B2C) communications. This has resulted in a shift in enterprise priorities from reducing costs and risk to...
The operational and business benefits of a comprehensive Customer Communications Management platform are immediate and demonstrable. Modern organizations are striving to create better customer experiences, but this can be a challenge. Hobson & Company, a research...
For many customers, the main point of contact with a utility company is their monthly or quarterly billing statement. To get the most from this touchpoint, they want the bill to contain every bit of information and assistance they could possibly need. Not just general...
When a customer’s main point of contact with a utility company is their monthly or quarterly billing statement, they want to know that it contains every bit of information and assistance they could possibly need. Not just general messaging that could easily apply to...
The expectations of insurance customers are evolving. Today’s customers expect relevant and contextual information instantly on hand via any channel they choose, and they will not be shy about leaving your insurance company if this need is not met. Even though...