Olga Zakharenkava

Blog Posts

Here are all my blog posts. Enjoy the read!

OVERWHELMED BY THE COMPLEXITY OF CUSTOMER COMMUNICATIONS MANAGEMENT?

By Olga Zakharenkava | April 6, 2021
The complexity of Customer Communications Management can be overwhelming. Read on for 4 tips to avoid Customer Communication Management overload

ACCESSIBILITY – ARE ALL YOUR FINANCIAL INSTITUTION’S DIGITAL PROPERTIES COMPLIANT?

By Olga Zakharenkava | March 18, 2021
Read more about accessibility in customer communications management & why it is critically important for financial institutions.

MITIGATE THE RISK OF REVERSE DIGITAL TRANSFORMATION IN 2021

By Olga Zakharenkava | March 4, 2021
Mitigate the risk of reverse digital transformation by ensuring that new digital users are comfortable enough not to move away from digital

RESOLVE KEY CX CHALLENGES VIA A COMPREHENSIVE CUSTOMER COMMUNICATIONS MANAGEMENT PLATFORM

By Olga Zakharenkava | February 20, 2021
A look into the major CCM challenges for 2021, as well as 3 strategic objectives & why a customer communications management platform is critical

HOW FINANCIAL INSTITUTIONS CAN IMPROVE CUSTOMER EXPERIENCE

By Olga Zakharenkava | November 30, 2020
Are financial institutions engaging customers effectively in this new era of digital CX? Read how financial institutions can improve customer experience

HOW FINANCIAL INSTITUTIONS CAN ACHIEVE DIGITAL MATURITY

By Olga Zakharenkava | November 26, 2020
Financial institutions need to mature digitally to ensure current and future survival. Read how financial institutions can achieve digital maturity

DIGITALLY MATURE ORGANIZATIONS HAVE CX AT THE CORE

By Olga Zakharenkava | November 12, 2020
How digitally mature is your financial services organization? Read about the 3 stages of digital maturity & use a framework to benchmark digital maturity

EXPLORING THE SHIFT TOWARDS DIGITAL-FIRST FINANCIAL SERVICES

By Olga Zakharenkava | November 12, 2020
A look at how COVID-19 has accelerated the shift to digital-first financial services channels & how to improve CX in a contactless future

Introducing Olga Zakharenkava, Vice President, CCM Product Management & Product Marketing at Doxim

By Olga Zakharenkava | November 10, 2020
We are proud to introduce you to our new blogger, Olga Zakharenkava, Vice President, CCM Product Management & Product Marketing at Doxim
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Olga Zakharenkava

Vice President, CCM Product Management & Product Marketing

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