Here are all my blog posts. Enjoy the read!
The complexity of Customer Communications Management can be overwhelming. Read on for 4 tips to avoid Customer Communication Management overload
Read more about accessibility in customer communications management & why it is critically important for financial institutions.
Mitigate the risk of reverse digital transformation by ensuring that new digital users are comfortable enough not to move away from digital
A look into the major CCM challenges for 2021, as well as 3 strategic objectives & why a customer communications management platform is critical
Are financial institutions engaging customers effectively in this new era of digital CX? Read how financial institutions can improve customer experience
Financial institutions need to mature digitally to ensure current and future survival. Read how financial institutions can achieve digital maturity
How digitally mature is your financial services organization? Read about the 3 stages of digital maturity & use a framework to benchmark digital maturity
A look at how COVID-19 has accelerated the shift to digital-first financial services channels & how to improve CX in a contactless future
We are proud to introduce you to our new blogger, Olga Zakharenkava, Vice President, CCM Product Management & Product Marketing at Doxim
Vice President, CCM Product Management & Product Marketing
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