Here are all my blog posts. Enjoy the read!
Audit, design, align & enhance your customer communications to improve Customer Experience Management (CXM). You can achieve this in 12 steps – read more
How CXM / CCM Technology fit into ecosystem thinking, and trends that are driving decisions in financial institutions
4 Ways banks can narrow the dissatisfaction gap between what customers expect when it comes to customer experience in banking and what banks are actually providing.
Read about the state of digital transformation in banking & how it impacts CX – based on a recent webinar Doxim co-hosted with The Financial Brand
Infographic shows the potential cost savings, following the implementation of a comprehensive customer communications management platform, like Doxim CCM.
Read how your organization can conquer complexity, empower business users & access the many benefits of modern customer communication management
The complexity of Customer Communications Management can be overwhelming. Read on for 4 tips to avoid Customer Communication Management overload
Read more about accessibility in customer communications management & why it is critically important for financial institutions.
Mitigate the risk of reverse digital transformation by ensuring that new digital users are comfortable enough not to move away from digital
A look into the major CCM challenges for 2021, as well as 3 strategic objectives & why a customer communications management platform is critical
Vice President, CCM Product Management & Product Marketing
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