Here are all my blog posts. Enjoy the read!
Read how a customer experience management strategy and modern communications technology can drive meaningful change in your customer communications
Leverage the power of interactive, personalized video. Read about the benefits of inserting interactive personalized videos into statements & emails
Read how customer centric communications can reduce costs associated with customer care calls, instead of generating more support calls & costs
Read more about the state of paperless adoption for bills, statements in North America as well as the tactics used to drive adoption & barriers
Audit, design, align & enhance your customer communications to improve Customer Experience Management (CXM). You can achieve this in 12 steps – read more
How CXM / CCM Technology fit into ecosystem thinking, and trends that are driving decisions in financial institutions
4 Ways banks can narrow the dissatisfaction gap between what customers expect when it comes to customer experience in banking and what banks are actually providing.
Read about the state of digital transformation in banking & how it impacts CX – based on a recent webinar Doxim co-hosted with The Financial Brand
Infographic shows the potential cost savings, following the implementation of a comprehensive customer communications management platform, like Doxim CCM.
Read how your organization can conquer complexity, empower business users & access the many benefits of modern customer communication management
Olga Zakharenkava
Vice President, CCM Product Management & Product Marketing
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