Olga Zakharenkava Author

Olga Zakharenkava

Blog Posts

Here are all my blog posts. Enjoy the read!

CUSTOMER EXPERIENCE IN BANKING – 4 WAYS BANKS CAN NARROW THE DISSATISFACTION GAP

By Olga Zakharenkava | May 11, 2021
4 Ways banks can narrow the dissatisfaction gap between what customers expect when it comes to customer experience in banking and what banks are actually providing.

DIGITAL TRANSFORMATION IN BANKING: THE CUSTOMER EXPERIENCE EXPECTATION GAP

By Olga Zakharenkava | May 11, 2021
Read about the state of digital transformation in banking & how it impacts CX – based on a recent webinar Doxim co-hosted with The Financial Brand

DETERMINING THE ROI IN CUSTOMER COMMUNICATIONS MANAGEMENT

By Olga Zakharenkava | April 20, 2021
Infographic shows the potential cost savings, following the implementation of a comprehensive customer communications management platform, like Doxim CCM.

HOW TO CONQUER COMPLEXITY AND EMPOWER YOUR BUSINESS USERS WITH MODERN CUSTOMER COMMUNICATION MANAGEMENT (CCM)

By Olga Zakharenkava | April 11, 2021
Read how your organization can conquer complexity, empower business users & access the many benefits of modern customer communication management

OVERWHELMED BY THE COMPLEXITY OF CUSTOMER COMMUNICATIONS MANAGEMENT?

By Olga Zakharenkava | April 6, 2021
The complexity of Customer Communications Management can be overwhelming. Read on for 4 tips to avoid Customer Communication Management overload

ACCESSIBILITY – ARE ALL YOUR FINANCIAL INSTITUTION’S DIGITAL PROPERTIES COMPLIANT?

By Olga Zakharenkava | March 18, 2021
Read more about accessibility in customer communications management & why it is critically important for financial institutions.

MITIGATE THE RISK OF REVERSE DIGITAL TRANSFORMATION IN 2021

By Olga Zakharenkava | March 4, 2021
Mitigate the risk of reverse digital transformation by ensuring that new digital users are comfortable enough not to move away from digital

RESOLVE KEY CX CHALLENGES VIA A COMPREHENSIVE CUSTOMER COMMUNICATIONS MANAGEMENT PLATFORM

By Olga Zakharenkava | February 20, 2021
A look into the major CCM challenges for 2021, as well as 3 strategic objectives & why a customer communications management platform is critical

HOW FINANCIAL INSTITUTIONS CAN IMPROVE CUSTOMER EXPERIENCE

By Olga Zakharenkava | November 30, 2020
Are financial institutions engaging customers effectively in this new era of digital CX? Read how financial institutions can improve customer experience

HOW FINANCIAL INSTITUTIONS CAN ACHIEVE DIGITAL MATURITY

By Olga Zakharenkava | November 26, 2020
Financial institutions need to mature digitally to ensure current and future survival. Read how financial institutions can achieve digital maturity
Olga-Zakharenkava-author

Olga Zakharenkava

Vice President, CCM Product Management & Product Marketing

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