St Francis X. Federal Credit Union Chooses Doxim CRM and Business Analytics to Power Member Engagement Strategy

Strong existing partnership, Symitar core integration, and campaign management capabilities cited as key components of deal

November 29, 2018

Doxim (, the leading customer engagement technology and document solutions provider for the financial services industry, is pleased to announce that St Francis X. Federal Credit Union has selected Doxim CRM and Business Analytics to better service members with a modern, omnichannel engagement strategy.

“Doxim’s CRM and analytics solutions were the right fit for our credit union for several reasons. We use Symitar for our core banking, so the fact that Doxim CRM integrated with their solution was of real interest to us,” said Scott Bingaman, President and CEO of St Francis X. FCU. “The integration will facilitate CRM installation, and help us start realizing value from the solution quickly. But beyond the integration, Doxim’s CRM and analytics offerings also had all the features and functions we need to create targeted, multi-channel marketing communications that will reach our members where they live, work, and play. Our end goal is really more informed, happier, and more fulfilled member relationships. Plus, Doxim has been our trusted statement solutions partner for over a decade, so we know we’ll be getting the service and support we need as we embark on this journey.”

“It’s always a pleasure when an existing client of ours trusts us with more of their business,” said Doxim CEO Chris Rasmussen. “By selecting Doxim CRM and Business Analytics, St Francis has made an investment in growth and a further commitment to member service excellence. We look forward to partnering with the St Francis team on this project, and on future member engagement projects as well.”

About Doxim:
Doxim is a technology leader for financial services and regulated industries, enabling critical customer communications and transforming experiences to strengthen engagement throughout the entire lifecycle. The Doxim Customer Engagement Platform helps clients communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized communications. The platform addresses key digitization, operational efficiency, and customer experience challenges through our suite of plug-and-play, integrated, SaaS solutions. Learn more at
Media Contact:

Olga Zakharenkava

About St Francis:
St. Francis X. Federal Credit Union provides financial services to members throughout Emmet, Charlevoix and Cheboygan counties in North Western Michigan. St. Francis is proud of the “industry leading true value” we provide to members through our extensive technology. The CU’s leading-edge technology fosters our continued growth, member satisfaction, and loyalty. Today, St. Francis is among the very healthiest and successful credit unions in the United States. Learn more about St. Francis Credit Union at
Media Contact:

Scott Bingaman
St. Francis X. Federal Credit Union

November 29, 2018