Doxim (www.doxim.com), the leading customer communications and engagement technology provider serving financial and regulated markets, has acquired MessagingDirect, Ltd., (MDL), an end-to-end encrypted messaging and customer communications management (CCM) technology company for financial services organizations and their service providers. By acquiring MDL, Doxim adds robust messaging capabilities to its platform and welcomes several new enterprise clients as well as expert management and product teams.
MDL has developed an innovative bi-directional secure messaging platform, CORE360, and successfully deployed it for multiple Fortune 500 organizations with a global reach and customer base. By adding the capabilities of CORE360 to its technology platform, Doxim will expand the feature set of its carrier-grade messaging platform for financial services clients. In addition, standardizing on one platform with a single set of APIs will simplify product development lifecycles and improve customer support.
“MessagingDirect is a messaging technology pioneer with a strong background in secure customer communications and a 25 year-history of innovating to serve the evolving needs of the financial services industry. We have witnessed firsthand the convergence of many technologies in the customer communications space, as well as an increased demand for robust platforms that can help financial institutions scale their secure communications. Our merger with Doxim, the creator of the leading customer communications and engagement platform, is a logical step in MDL’s history of growth,” said Mark Miller, the CEO of MDL.
By acquiring MDL, Doxim welcomes a tight-knit, collaborative team of experienced product and development leaders, as well as several key management staff members. Today Doxim serves thousands of financial services customers who will benefit from MDL’s expanded secure messaging product capabilities as well as the deep technical expertise of their team.
“As Doxim continues to invest in our Customer Engagement Platform, we look for additional capabilities that will drive new benefits to our valued customers,” said Chris Rasmussen, CEO of Doxim. “MDL’s offering is a strong addition to our current messaging platform that will allow us to create a unique omnichannel secure messaging solution for the financial services market. We are excited to welcome this strong team with their proven track record of success in serving some of the largest global financial institutions and their partners to Doxim, and we look forward to introducing our customers to new capabilities.”
Doxim is the customer communications and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. The Doxim Customer Engagement Platform helps clients communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized communications. The platform addresses key digitization, operational efficiency, and customer experience challenges through our suite of plug-and-play, integrated, SaaS software and document technology solutions. Learn more at www.doxim.com.
MessagingDirect (MDL) provides end-to-end encrypted messaging and omnichannel customer communications management (CCM) solutions financial services industry and service providers. The MDL’s product, CORE360, is mission-critical for financial services organizations to fulfill the regulatory requirements to securely deliver documents and fraud alerts. Purpose-built to integrate with existing systems and applications, CORE360 is a flexible, scalable product that offers comprehensive customer communications in a secure. Customizable and user-friendly, CORE360 covers the lifecycle of customer engagement. Learn more at messagingdirect.com.