Mia Papanicolaou Author

Mia Papanicolaou

Blog Posts

Here are all my blog posts. Enjoy the read!

WHY A DIGITAL COMMUNICATION MATURITY FRAMEWORK IS KEY

By Mia Papanicolaou | March 4, 2021
Read how to achieve quick wins on your digital transformation journey using a digital communication maturity framework

COMMUNICATION IS KEY IN DIGITAL INNOVATION FOR UTILITIES

By Mia Papanicolaou | December 4, 2020
Utilities Delivered On Digital Innovation, But Communication Essential To Realize Benefits

CUSTOMER DATA IS VITAL TO CX IN FINANCIAL SERVICES

By Mia Papanicolaou | November 30, 2020
Why having a single view of communication, as well as easy access to customer data is vital to CX in financial services

WHAT IS THE FUTURE OF DIGITAL BANKING?

By Mia Papanicolaou | November 27, 2020
Read about the digital trends shaping the future of digital banking – cloud & AI as well as enhanced, seamless omnichannel customer experiences

HOW TO HELP CUSTOMERS EMBRACE DIGITAL COMMUNICATION IN UTILITIES

By Mia Papanicolaou | November 18, 2020
Many customers had no choice but to move onto digital channels in 2020. Discover 5 ways to help customers embrace digital communication in utilities

BUILDING A STRATEGY FOR OMNICHANNEL CX IN FINANCIAL SERVICES

By Mia Papanicolaou | November 12, 2020
Read about the value of an omnichannel CX in financial services and how to achieve it – starting with a culture change

Introducing Mia Papanicolaou, Vice President, General Manager at Striata, a Doxim company

By Mia Papanicolaou | November 10, 2020
Meet expert blogger, Mia Papanicolaou, VP, General Manager at Striata, a Doxim company. Mia helps companies improve their digital communication maturity
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Mia Papanicolaou

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