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Case Study: Louisville Water Company Enhances Payment Services Improves Customer Experience on iPad Screen

 Case Study 

Louisville Water Company Enhances Payment Services, Improves Customer Experience

Get the case study to learn how Doxim makes payments simple, with an omnichannel solution just for utilities!

“Doxim really listened to us and what we wanted and made sure they were open to new ideas. They listened to their end-users.” - Louisville Water Company

Louisville Water Company was looking to improve customer care & billing but encountered challenges with its payment provider. Louisville Water decided that the best option was to extend its partnership with Doxim and selected its Electronic Bill Presentment & Payment (EBPP) solution for utilities.

Benefits:

  • Customer satisfaction improved as customers could choose how to pay their bill
  • Enhanced reporting helps Louisville Water track all aspects of billing and reconciliation

Doxim is the customer communications management and engagement technology leader serving financial and regulated markets, providing omnichannel document and payment solutions that transform experiences to strengthen engagement throughout the entire lifecycle. The Doxim Platform helps clients communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized communications and easy-to-use payment processes. The platform addresses key digitization, operational efficiency, and customer experience challenges through our suite of plug-and-play, integrated, SaaS software and technology solutions. Learn more at www.doxim.com.

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