American 1 Credit Union

AN AGILE APPROACH TO CUSTOMER COMMUNICATION IN UTILITIES DURING TIMES OF CRISIS

AN AGILE APPROACH TO CUSTOMER COMMUNICATION IN UTILITIES DURING TIMES OF CRISIS CX Expert Speaks To Doxim On How Utility Communications Transformed During The Pandemic Doxim recently chatted to Douwe Busschops, a Director of Customer Experience in the utility industry about how customer communication in utilities changed during the pandemic. Doxim: As a customer experience expert in the utility sector, we wanted to get your take on how…

IMPROVING PAPERLESS ADOPTION

IMPROVING PAPERLESS ADOPTION What To Do When Your Paperless Adoption Rates Stagnate How To Increase Paperless Adoption Improving paperless adoption is key to any digital transformation strategy. But too often, organizations assume that customers want to communicate digitally because that’s the general…

WHY YOU MAY NEED A DIGITAL COMMUNICATION MATURITY FRAMEWORK

WHY YOU MAY NEED A DIGITAL COMMUNICATION MATURITY FRAMEWORK Fixing A Fractured Customer Communication Experience One of the few positive outcomes from the 2020 COVID-19 pandemic has been the accelerated shift to digital channels. Suddenly, organizations were dealing with new (inexperienced) users, adding…

MAKE IT EASIER FOR CUSTOMERS TO PAY UTILITY BILLS

MAKE IT EASIER FOR CUSTOMERS TO PAY UTILITY BILLS Why Optimizing CX In Utility Bills is critical One of the most important factors for the ongoing health of a utility is the time it takes to receive payment; a measure that has been under additional pressure during the COVID-19 pandemic. For those utilities offering…

HOW TO MAKE YOUR UTILITY BILL AND PAYMENT PROCESS SUPER EASY FOR CUSTOMER

HOW TO MAKE YOUR UTILITY BILL AND PAYMENT PROCESS SUPER EASY FOR CUSTOMER Optimize The Utility Bill And Payment CX Today’s utility customers are exposed to high standards of customer experience from other sectors, such as financial services and insurance. It shouldn’t…

INTRODUCING ERIN ROMO, VICE PRESIDENT, UTILITIES VERTICAL LEAD AT DOXIM

Introducing Erin Romo, Vice President, Utilities Vertical Lead at Doxim We are proud to introduce you to our new, expert blogger, Erin Romo, Vice President, Utilities Vertical Lead at Doxim. Erin will be blogging on customer communication topics, specifically related to the utility…

Introduction

American 1 Credit Union