Jason Pothen Author

Jason Pothen

Blog Posts

Here are all my blog posts. Enjoy the read!

Why healthcare providers need to focus on the patient engagement journey

By Jason Pothen | October 13, 2021
A great patient engagement journey begins with effective patient communications. Discover 4 ways you can leverage communications to improve patient engagement

THE VALUE OF CUSTOMER COMMUNICATIONS MANAGEMENT IN HEALTHCARE

By Jason Pothen | October 1, 2021
How can your healthcare organization meet the expectations of today’s patients? Read about 5 key benefits of customer communications management in healthcare

TACTICS FOR THE SUCCESSFUL ADOPTION OF DIGITAL HEALTHCARE COMMUNICATIONS

By Jason Pothen | August 23, 2021
Research by Keypoint Intelligence reveals what tactics have been most successful at promoting adoption of digital healthcare communications

ACCELERATE HEALTHCARE COLLECTIONS THROUGH BETTER PATIENT ENGAGEMENT

By Jason Pothen | August 18, 2021
Read how a digital communication and payment system can lead to increased patient engagement and accelerate healthcare collections

A 4-PHASE APPROACH TO ELEVATING PATIENT EXPERIENCE MANAGEMENT THROUGH COMMUNICATION

By Jason Pothen | August 6, 2021
Audit, design, align & enhance your customer communications to improve Patient Experience Management. You can achieve this in four phases – read more

3 CHANGES TO PATIENT COMMUNICATION IN HEALTHCARE THAT ARE HERE TO STAY

By Jason Pothen | July 6, 2021
Patient communication in healthcare has evolved quickly. Read how to provide a great patient communication experience, within a secure & compliant framework

HOW PROACTIVE HEALTHCARE COMMUNICATIONS CAN IMPROVE PATIENT EXPERIENCE

By Jason Pothen | July 6, 2021
A customer communication platform can improve patient experience by providing patients with relevant information at different points in their patient journey

IMPROVE PATIENT EXPERIENCE AND ACCELERATE YOUR TIME-TO-PAY

By Jason Pothen | June 2, 2021
Discover how healthcare providers can improve patient experience which in turn improves & accelerates the revenue cycle, time-to-pay & collections.

5 WAYS TO BUILD BETTER PATIENT ENGAGEMENT USING MULTI-CHANNEL COMMUNICATIONS

By Jason Pothen | June 1, 2021
Communication is vital for building strong patient relationships. Read about 5 ways to build better patient engagement using multichannel communications

HOW TO ACHIEVE THE BEST CUSTOMER ENGAGEMENT IN HEALTHCARE

By Jason Pothen | June 1, 2021
To achieve great customer engagement in healthcare, healthcare providers need to provide a multi-channel customer communication experience.
Jason-Pothen-author

Jason Pothen

Regional VP, Utilities & Healthcare

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