James Hall Author

James Hall

Blog Posts

Here are all my blog posts. Enjoy the read!

HOW CAN TRADITIONAL FINANCIAL SERVICES PLAYERS COMPETE AGAINST FINTECHS?

By James Hall | June 2, 2022
Utilising technology platforms to centralise data & communications, traditional financial services organisations can offer high levels of customer experience

HOW TO IMPROVE INSURANCE CUSTOMER RELATIONSHIPS

By James Hall | April 26, 2022
A focus on improving insurance customer relationships through personalisation is key. This can be achieved by leveraging personalised, interactive video technology to deliver engaging insurance documents and communications

DIGITAL INSURANCE TRENDS 2022 – CUSTOMER EXPERIENCE IN INSURANCE COMES TO THE FORE  

By James Hall | March 7, 2022
Looking ahead to the remainder of 2022 and beyond, we have identified 5 emerging digital insurance trends. Customer experience in insurance comes to the fore

PERSONALISATION DRIVES THE FUTURE OF CUSTOMER EXPERIENCE IN INSURANCE

By James Hall | January 13, 2022
Personalisation drives the future of customer experience in insurance. Read how a customer communications platform can help improve customer experience in insurance

HOW TO ENHANCE CUSTOMER EXPERIENCE MANAGEMENT (CXM) THROUGH COMMUNICATION

By James Hall | November 3, 2021
How to enhance customer experience management through communication. Read about 5 ways to enhance customer experience management through customer communication

DRIVE INSURANCE CUSTOMER EXPERIENCE INITIATIVES WITH INNOVATIVE CUSTOMER COMMUNICATIONS

By James Hall | October 26, 2021
Insurers can drive insurance customer experience initiatives with innovative customer communications. Read about 3 key considerations

PROVIDE THE BEST POSSIBLE EXPERIENCES FOR UK CITIZENS WITH EFFECTIVE CUSTOMER COMMUNICATION MANAGEMENT FOR THE PUBLIC SECTOR

By James Hall | September 20, 2021
Read which 5 factors to consider when selecting Customer Communication Management for the public sector to ensure the right CCM partner is chosen

5 WAYS A CCM PLATFORM CAN HELP IMPROVE CUSTOMER ENGAGEMENT IN INSURANCE

By James Hall | July 29, 2021
Insurers need to become more customer centric. Read on to learn about 5 ways a CCM platform can help improve customer engagement in insurance

UK BUSINESSES LOOKING TO ENHANCE CUSTOMER COMMUNICATIONS NEED THE RIGHT CCM PLATFORM

By James Hall | July 6, 2021
Finding a suitable customer communications management platform should be a primary goal for UK businesses looking to enhance customer communications.

5 SIGNS MOTIVATING INVESTMENT IN AN ALL-INCLUSIVE CUSTOMER COMMUNICATIONS MANAGEMENT PLATFORM

By James Hall | June 21, 2021
Read about five signs indicating that your financial institution needs to invest in an all-inclusive Customer Communications Management platform
James-Hall

James Hall

Commercial Director, UK

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