James Hall Author

James Hall

Blog Posts

Here are all my blog posts. Enjoy the read!

PERSONALISATION DRIVES THE FUTURE OF CUSTOMER EXPERIENCE IN INSURANCE

By James Hall | January 13, 2022
Personalisation drives the future of customer experience in insurance. Read how a customer communications platform can help improve customer experience in insurance

HOW TO ENHANCE CUSTOMER EXPERIENCE MANAGEMENT (CXM) THROUGH COMMUNICATION

By James Hall | November 3, 2021
How to enhance customer experience management through communication. Read about 5 ways to enhance customer experience management through customer communication

DRIVE INSURANCE CUSTOMER EXPERIENCE INITIATIVES WITH INNOVATIVE CUSTOMER COMMUNICATIONS

By James Hall | October 26, 2021
Insurers can drive insurance customer experience initiatives with innovative customer communications. Read about 3 key considerations

PROVIDE THE BEST POSSIBLE EXPERIENCES FOR UK CITIZENS WITH EFFECTIVE CUSTOMER COMMUNICATION MANAGEMENT FOR THE PUBLIC SECTOR

By James Hall | September 20, 2021
Read which 5 factors to consider when selecting Customer Communication Management for the public sector to ensure the right CCM partner is chosen

5 WAYS A CCM PLATFORM CAN HELP IMPROVE CUSTOMER ENGAGEMENT IN INSURANCE

By James Hall | July 29, 2021
Insurers need to become more customer centric. Read on to learn about 5 ways a CCM platform can help improve customer engagement in insurance

UK BUSINESSES LOOKING TO ENHANCE CUSTOMER COMMUNICATIONS NEED THE RIGHT CCM PLATFORM

By James Hall | July 6, 2021
Finding a suitable customer communications management platform should be a primary goal for UK businesses looking to enhance customer communications.

5 SIGNS MOTIVATING INVESTMENT IN AN ALL-INCLUSIVE CUSTOMER COMMUNICATIONS MANAGEMENT PLATFORM

By James Hall | June 21, 2021
Read about five signs indicating that your financial institution needs to invest in an all-inclusive Customer Communications Management platform

HOW INSURERS CAN LEVERAGE CUSTOMER COMMUNICATIONS TO BRIDGE THE CUSTOMER RELATIONSHIP GAP

By James Hall | June 15, 2021
Read how customer communications management (CCM) can help bridge the customer relationship gap in insurance

DELIVER POSITIVE BUSINESS OUTCOMES SOONER WITH A STRATEGIC CUSTOMER COMMUNICATIONS MANAGEMENT PARTNERSHIP

By James Hall | June 8, 2021
Read how a strategic Customer Communications Management (CCM) partnership can help your business deliver positive outcomes sooner
James-Hall

James Hall

Commercial Director, UK

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