Stop “Bad Bills” at the Source to Improve Customer Experience
Does your utility want to boost customer satisfaction and reduce costly customer service calls? Then perhaps it’s time to take a deep dive into your billing exceptions – how often they happen, why they happen, and how to drive down…
Increasing Healthcare Quality with Accessible Documents
Is your healthcare organization accessible to the estimated 26% of the population living with some kind of disability? Chances are good that your physical premises have a host of accommodations in place for these individuals. But if you haven’t taken a thorough…
Does Your Payment Solution Meet Customer Expectations?
Is your utility keeping up with the rapidly-changing payments industry? Customers today expect a level of convenience and availability in their transactions that would have been unthinkable just a few years ago. If you don’t have a plan to keep…
The Evolution of CCM: The New Customer Experience Imperative
As consumer expectations around instant access to timely, relevant information continue to rise, the customer communications industry is evolving to meet them. For this reason, customer communication management (CCM) has evolved rapidly in the last few years, to a new,…
White Paper: Leverage The Power of Communications to Enable Patient Care Quality and Profitability
Today’s healthcare environment is a complex matrix of payers, providers and patients. Without the high quality of communication between all parts involved, providing great patient experience and outcomes is hardly possible. Luckily, this whitepaper will help you leverage the power…
Doxim Announces its Next Generation Platform for Customer Communications
From print to digital, Doxim CCM will be the first integrated SaaS technology platform designed to support the entire lifecycle for personalized omni-channel customer communications Detroit, July 29th, 2020 – Doxim (www.doxim.com), the leading customer communications management (CCM) and engagement…
eBook: Discover 10 key steps that will maximize the performance of your email marketing programs
Email marketing is an essential part of every financial marketer’s toolkit. But without the right focus, research and tools, you are likely to miss out on the success that your competitors are already enjoying. Stop sending underperforming email! How? This…
eBook: Discover the 3 critical phases in digital onboarding that lead to a superior client experience
Client onboarding is a major moment of truth for your firm. The experience you create during this period for your high-net-worth clients will dictate the course of your future interactions. You need to efficiently deliver required documents and branded content,…
eBook: 3 Ways Financial CRM Drives Growth For Banks And Credit Unions
When evaluating CRM solutions, don’t overlook the importance of industry focus! CRM that is purpose-built for banks and credit unions includes pre-built support for industry-specific processes, workflows, and integrations, so you can rapidly and affordably achieve the sales, marketing, and…