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HOW TO MAKE YOUR UTILITY BILL AND PAYMENT PROCESS SUPER EASY FOR CUSTOMER

January 14, 2021
HOW TO MAKE YOUR UTILITY BILL AND PAYMENT PROCESS SUPER EASY FOR CUSTOMER  Optimize The Utility Bill And Payment CX  Today’s utility customers are exposed to high standards of customer experience from other sectors, such as financial services and insurance. It shouldn’t…

PODCAST: MEETING CLIENT COMMUNICATION EXPECTATIONS

January 12, 2021
UNTANGLING FINTECH: MEETING CLIENT COMMUNICATION EXPECTATIONS How to manage financial communications in a way that will meet, and exceed, client expectations The investment advisor is usually the initial and primary client contact and thus, first source of communication. However, during the customer lifecycle with the business, regular client communication is necessary to evolve…

Doxim Expands Market Reach, Acquires a Leader in Regulated Customer Communications

December 30, 2020
Acquisition continues the enhancement of Doxim’s CCM strategy for regulated omni-channel customer communications. Detroit, December 29, 2020 –  Doxim® (www.doxim.com), the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, today announced that it has…

Doxim Brings Accessible Documents to CCM Omni-Channel Communications

December 15, 2020
Doxim’s Industry-Leading CCM Platform delivers Document Accessibility Compliance Across All Communications Detroit, December 14, 2020 – Doxim® (www.doxim.com), the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, today announced its comprehensive Doxim Accessibility solution,…

COMMUNICATION IS KEY IN DIGITAL INNOVATION FOR UTILITIES

December 4, 2020
COMMUNICATION IS KEY IN DIGITAL INNOVATION FOR UTILITIES Utilities Delivered On Digital Innovation, But Communication Essential To Realize Benefits Digital innovation in utilities was an essential response to new pressures brought about by COVID-19. As a highly regulated industry providing…

CUSTOMER DATA IS VITAL TO CX IN FINANCIAL SERVICES

November 30, 2020
CUSTOMER DATA IS VITAL TO CX IN FINANCIAL SERVICES Are data silos holding your customer experience strategy hostage? One of the most significant challenges for banks and credit unions wanting to provide their customers or members with an omnichannel, seamless…

HOW FINANCIAL INSTITUTIONS CAN IMPROVE CUSTOMER EXPERIENCE

November 30, 2020
HOW FINANCIAL INSTITUTIONS CAN IMPROVE CUSTOMER EXPERIENCE Are Financial Institutions Ready For The New Era Of Digital CX? COVID-19 has changed the way people interact with their bank or credit union, making it critical to consider how financial institutions can…

DELIVERING A BETTER PATIENT COMMUNICATION EXPERIENCE

November 30, 2020
DELIVERING A BETTER PATIENT COMMUNICATION EXPERIENCE Providing A Better Patient Communication Experience Today’s consumers expect the same high standard of communication from healthcare providers as they get from any other sector. They are also increasingly open to digital alternatives –…

EXPANDING INTO PATIENT COMMUNICATION SERVICES IS A GOLDEN OPPORTUNITY

November 30, 2020
EXPANDING INTO PATIENT COMMUNICATION SERVICES IS A GOLDEN OPPORTUNITY Are You Considering Expanding Into Patient Communication Services? For healthcare suppliers such as RCM companies and clearinghouses, shrinking margins from traditional services has created the need to expand services elsewhere. One…

WHAT IS THE FUTURE OF DIGITAL BANKING?

November 27, 2020
WHAT IS THE FUTURE OF DIGITAL BANKING? Trends Shaping The Future Of Digital Banking COVID-19 has co-opted every organization’s digital transformation strategy, infusing a new sense of urgency ongoing digital. The banking industry is no stranger to digital disruption –…