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CUSTOMER COMMUNICATIONS MANAGEMENT IN UTILITIES ‘RECONNECTS’ UTILITIES WITH CUSTOMERS.

April 8, 2021
Utilities need to have a better relationship with their customers. A look at the critical role of Customer Communications Management in Utilities

THE VALUE OF OMNICHANNEL CUSTOMER COMMUNICATIONS IN WEALTH MANAGEMENT

March 31, 2021
Discover the value of omnichannel customer communications in wealth management & how dividing it into smaller projects can deliver quick win improvements to CX

A SINGULAR FOCUS ON COSTS COULD BE DAMAGING CUSTOMER EXPERIENCE IN INSURANCE

March 29, 2021
Cutting costs doesn’t cut it with insurance customers. Read why a focus on enhancing customer experience in insurance is more important & how to begin

5 TRENDS INFLUENCING CUSTOMER COMMUNICATIONS IN UTILITIES 

March 25, 2021
Knowing the future of utility communications is a top priority for utility leaders. Discover 5 trends influencing customer communication management in utilities

ACCESSIBILITY: WHAT IS ACCESSIBILITY IN CUSTOMER COMMUNICATIONS MANAGEMENT? AND WHY IS IT CRITICAL THAT ORGANIZATIONS COMPLY?

March 24, 2021
Read more about accessibility in customer communications management, and what companies in the US, Canada & the UK should do to ensure compliance

THE VALUE OF CUSTOMER COMMUNICATIONS MANAGEMENT IN BANKS AND CREDIT UNIONS

March 17, 2021
Banks and Credit Unions need to improve customer experience.
Read articles that explore the value of Customer Communication Management in banks & credit unions

Doxim Acquires Pennsylvania-Based Customer Experience and Communications Specialist, Level One

March 16, 2021
Doxim® (www.doxim.com), the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, today announced that it has acquired Level One, a specialist in customer experience and communication solutions. “Through the acquisition of Level One, Doxim…

BANKS AND CREDIT UNIONS CAN MITIGATE RISK THROUGH CUSTOMER AND MEMBER CENTRICITY

March 14, 2021
Banks & credit unions can mitigate fraud risk through customer and member centricity, which requires an investment in tools to gather, manage & analyze data. Learn more

IMPROVING PATIENT EXPERIENCE IN HEALTHCARE IS KEY

March 11, 2021
A digital-first patient communication strategy can help enhance the patient experience in healthcare. Read further to learn more

A LOOK INTO THE CURRENT HEALTHCARE LANDSCAPE AND THE NEED TO IMPROVE PATIENT EXPERIENCE

March 11, 2021
Read about digital transformation trends in healthcare; how to boost patient confidence with customer communication & ways to improve patient experience