Here are all my blog posts. Enjoy the read!
MAKE IT EASIER FOR CUSTOMERS TO PAY UTILITY BILLS Why Optimizing CX In Utility Bills is critical One of the most important factors for the ongoing health of a utility is the time it takes to receive payment; a measure that has been under additional pressure during the COVID-19 pandemic. For those utilities offering…
HOW TO MAKE YOUR UTILITY BILL AND PAYMENT PROCESS SUPER EASY FOR CUSTOMER Optimize The Utility Bill And Payment CX Today’s utility customers are exposed to high standards of customer experience from other sectors, such as financial services and insurance. It shouldn’t…
Introducing Erin Romo, Vice President, Utilities Vertical Lead at Doxim We are proud to introduce you to our new, expert blogger, Erin Romo, Vice President, Utilities Vertical Lead at Doxim. Erin will be blogging on customer communication topics, specifically related to the utility…
Erin Romo
Vice President, Utilities Vertical Lead
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