About the Event:
Now more than EVER utilities are under pressure to increase customer connections and synchronize communications. The effects of the COVID-19 pandemic have accelerated the need for utilities to level-up their customer communications. As your customers expect more from their utilities, how can you keep up?
Learn about Customer Communication Management (CCM) solutions that do the heavy lifting for you and seamlessly promote customer engagement. See firsthand how Fayetteville Public Works Commission leveraged their existing billing data during a bill redesign to rapidly increase customer connections and ROI.
- Understand how consumer and customer expectations for engagement have changed in 2021
- Learn how a bill redesign can drastically improve your customer communications and customer satisfaction
- See how to deliver personalized communications with the billing data that you already have
Meet the Presenters:
VP - Utilities Vertical
Director of Customer Service
Fayyetteville Public Works Commission