Doxim Inc., (doximstaging.wpengine.com), a leading provider of Customer Communications management technology including Automated Client Onboarding, cloud-based Enterprise Content Management and Advanced Document Processing solutions for Financial Service Providers, is proud to announce that it has been recognized by AceTech Ontario as a winner for the 2014 Leadership Initiative Award in the area of client retention and renewal. This award, which the organization also won in 2013 for its work with the Net Promoter System, recognizes Doxim’s expertise on this important topic, and the company’s unique track record of success in client retention and revenue growth.
Doxim’s focus on making the Software as a Service (SaaS) experience for financial services customers consistently excellent has resulted in customer retention rates of 98%+ year over year . High customer satisfaction levels have also been a key factor in making 3, 4 or 5 year renewals the norm rather than the exception for the organization. As part of the AceTech Ontario award program, CEO Chris Rasmussen has committed to providing a workshop and a whitepaper for the AceTech Ontario members on the strategies Doxim uses to achieve this level of success in customer retention and customer experience excellence.
“When you create an exceptional client experience, client retention and company growth naturally follow. Our success relies on maintaining a laser focus on retaining and delighting our current customers and ensuring our new customers become loyal fans. We firmly believe when you provide excellent client service, you keep your company positioned top of mind, enabling the renewal process to be reduced to a relatively minor administrative exercise.”
Chris Rasmussen, President & CEO, Doxim
Doxim builds and delivers a suite of Customer Communication Management solutions including automated client onboarding software, cloud-based enterprise content management, and advanced document processing solutions for Financial Service Providers and their outsourcing partners. These solutions are used by thousands of clients in banking, credit unions, wealth management and investment brokerage to create, deliver and manage business critical documents and content more efficiently and cost effectively. Doxim solutions help these organizations to improve client communications, streamline document access and meet the stringent compliance requirements associated with transactional document processing. Find out more at doximstaging.wpengine.com.
Sean O’Donovan, E.V.P. Products & Customer Delivery, Doxim Inc.
[email protected] , +1(416) 840-9910