Doxim (doxim.com), the leading customer communications management technology provider serving financial and regulated markets and its utility-focused solutions group, Utilitec (www.utilitec.net), today announced the omnichannel electronic bill presentment and payments processing solution (EBPP) for Utilities. Utiiltec’s EBPP Solution helps control the entire end-to-end billing and payment process, improving customer experience and revenue cycle management.
Utilitec developed its EBPP technology to deliver an end-to-end solution to the utilities industry, all the way from data processing, bill composition and bill delivery, to successful payment, reporting and reconciliation. The Utilitec EBPP Solution is an integral part of its customer communications management platform for utilities, which drives multiple benefits for clients, including:
- One platform: a single bill delivery and payment platform, seamlessly integrated, for accuracy and complete view of the customer.
- One experience: a connected, consistent, modern omnichannel customer experience.
- One partner: a single technology provider relationship, with a complete set of solutions from data management to bill design, composition, print/digital delivery, and payment.
- One implementation: streamlined implementation process from billing to payment, backed by years of experience and CIS (Customer Information System) expertise.
“Modern utility organizations are looking for ways to deliver connected experiences to their customers and their staff,” said Michael Rogalski, President and CEO of Doxim. “From our utility clients, we have learned that consistent omnichannel billing and payment experience, improved paperless adoption, quick and reliable payment reconciliation, solution security and a straightforward implementation process were key to their success. Utilitec, a Doxim Company, launched a payments solution that is fully integrated with our customer communications management platform for utilities, to deliver benefits that a standalone payments solution would be hard pressed to match.”
The Utilitec EBPP solution features a complete set of capabilities to support the needs of the utility customer services representatives, billing and operations specialists, as well as of modern customers who can pay their bill via preferred method. To address the key operational challenges, Utilitec’s flexible omnichannel solution removes roadblocks in the payment process, provides accurate payment reporting, and offers configurable service fee options, all backed by the extensive utility CIS expertise, dedicated customer success team, and product innovation roadmap. For modern utility customers, the solution delivers an easy way to pay via the channel of choice, including web, mobile, IVR, text, email, kiosk, and POS (point-of-sale), and offers a variety of automation options to simplify the process even further, helping increase paperless billing and electronic payment adoption, eliminate delinquency and declined payment volumes.
At the recent CS Week virtual conference, Louisville Water Company, a large utility serving over 1 million customers, shared their EBPP Solution success story. “Louisville Water Company was looking for a new payment processing partner to eliminate issues we were consistently having with reconciliation, IVR complaints, and customer support after go-live,” said Meghan Starnes, Budget Specialist at the Louisville Water Company. “We chose Utilitec, a Doxim company, as a reliable partner with a roadmap of future innovation, and they have exceeded all our expectations. Today, we use the online guest pay, IVR and kiosk payment options and leverage the advanced reporting capabilities. Utilitec team provides outstanding support post-implementation and proactively engages with us to drive our success. They treat our customers as their own, focusing on their experience and on ours all the way through.”
Contact Utilitec, a Doxim company, today to learn how the integrated customer communications management and payments platform can help your Utility elevate customer experience, drive paperless adoption, improve collections, and simplify reconciliation process.
Utilitec, a Doxim company, is a utility-centric customer communications management company that helps utilities leverage their data to improve service, increase collections, and engage their customers. Headquartered in Troy, MI, Utilitec has been serving utilities since 2001. In 2019, Utilitec was acquired by Doxim and expanded its reach and facility footprint across North America. Learn more at www.utilitec.net.
Doxim is the customer communications and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. The Doxim Customer Engagement Platform helps clients communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized communications. The platform addresses key digitization, operational efficiency, and customer experience challenges through our suite of plug-and-play, integrated, SaaS software and document technology solutions. Learn more at doxim.com.
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