The banking ecosystem has significantly changed in the last decade. Channels and choice are becoming more prevalent, adding more complexity to an already crowded marketplace. Moreover, as banks and credit unions rush to scale up capabilities in a new digital-first…
Category: Thought Leadership
Ready to Take the Leap into Patient eStatements?
The business world is in a state of flux. In times of change and uncertainty, some organizations get fearful and batten down the hatches. Others view it as an opportunity to pivot, take a calculated leap, and expand their business into new areas.
Doxim Acquires Striata, a Leading Digital-First CCM Platform
New technology further enhances Doxim’s ability to power digital customer communications in regulated industries DETROIT, MI – SEPTEMBER 15, 2020 Doxim(R), a leader in Customer Communications Management (CCM) software and services, today announced it has acquired Striata, a leading provider…
CCM Adoption: Business Drivers and Obstacles
Today’s increasingly demanding and connected customers expect your company to touch base frequently, but only with relevant and genuinely useful communications. To create these personal connections for their many thousands of customers, businesses are recognizing the need for customer communication…
Stop “Bad Bills” at the Source to Improve Customer Experience
Does your utility want to boost customer satisfaction and reduce costly customer service calls? Then perhaps it’s time to take a deep dive into your billing exceptions – how often they happen, why they happen, and how to drive down…
Increasing Healthcare Quality with Accessible Documents
Is your healthcare organization accessible to the estimated 26% of the population living with some kind of disability? Chances are good that your physical premises have a host of accommodations in place for these individuals. But if you haven’t taken a thorough…
Does Your Payment Solution Meet Customer Expectations?
Is your utility keeping up with the rapidly-changing payments industry? Customers today expect a level of convenience and availability in their transactions that would have been unthinkable just a few years ago. If you don’t have a plan to keep…
The Evolution of CCM: The New Customer Experience Imperative
As consumer expectations around instant access to timely, relevant information continue to rise, the customer communications industry is evolving to meet them. For this reason, customer communication management (CCM) has evolved rapidly in the last few years, to a new,…
White Paper: Leverage The Power of Communications to Enable Patient Care Quality and Profitability
Today’s healthcare environment is a complex matrix of payers, providers and patients. Without the high quality of communication between all parts involved, providing great patient experience and outcomes is hardly possible. Luckily, this whitepaper will help you leverage the power…
eBook: Discover 10 key steps that will maximize the performance of your email marketing programs
Email marketing is an essential part of every financial marketer’s toolkit. But without the right focus, research and tools, you are likely to miss out on the success that your competitors are already enjoying. Stop sending underperforming email! How? This…