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Digital transformation for customer communications

Blog Posts | Digital transformation for customer communications

Digital transformation for customer communications

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Introduction

Category: Blog Posts (page 2)

Category: Blog Posts (page 2)

INTRODUCING SEAN KENNELY

INTRODUCING SEAN KENNELLY – VICE PRESIDENT, PRODUCT MANAGEMENT FOR PAYMENTS AND CEM AT DOXIM

Posted on: January 12, 2021 Last updated on: February 23, 2021 Written by: Sean Kennelly
Get to know our expert blogger, Sean Kennelly – Vice President, Product Management for Payments and CEM
Continue reading “INTRODUCING SEAN KENNELLY – VICE PRESIDENT, PRODUCT MANAGEMENT FOR PAYMENTS AND CEM AT DOXIM”…
IMPROVE TIME TO PAYMENT WITH ONLINE PATIENT STATEMENTS

IMPROVE TIME TO PAYMENT WITH ONLINE PATIENT STATEMENTS

Posted on: January 4, 2021 Last updated on: February 23, 2021 Written by: Jason Pothen
How healthcare providers can improve time to payment while delivering a modern patient experience, within a secure & compliant framework with online patient statements.
Continue reading “IMPROVE TIME TO PAYMENT WITH ONLINE PATIENT STATEMENTS”…
THE CURRENT STATE OF DIGITAL INNOVATION IN UTILITIES

THE CURRENT STATE OF DIGITAL INNOVATION IN UTILITIES

Posted on: November 30, 2020 Last updated on: February 23, 2021 Written by: Matt Chester
How the global COVID-19 crisis accelerated digital innovation in utilities
Continue reading “THE CURRENT STATE OF DIGITAL INNOVATION IN UTILITIES”…
How utilities can enhance digital experience

HOW UTILITIES CAN ENHANCE DIGITAL CUSTOMER EXPERIENCE

Posted on: November 30, 2020 Last updated on: February 23, 2021 Written by: Matt Chester
Utilities must improve their digital customer experience. They can do this by leveraging personalized communications that promote engagement
Continue reading “HOW UTILITIES CAN ENHANCE DIGITAL CUSTOMER EXPERIENCE”…

4 TIPS FOR IMPROVED PATIENT COMMUNICATIONS IN HEALTHCARE

Posted on: November 30, 2020 Last updated on: February 23, 2021 Written by: Jason Pothen
Read how to combat declining margins and engage your clients by developing a new revenue stream in patient communications in healthcare
Continue reading “4 TIPS FOR IMPROVED PATIENT COMMUNICATIONS IN HEALTHCARE”…

INTRODUCING JASON POTHEN, REGIONAL VICE PRESIDENT AND HEALTHCARE EXPERT AT DOXIM

Posted on: November 26, 2020 Last updated on: February 23, 2021 Written by: Jason Pothen
Meet our CCM Healthcare blogger, Jason Pothen, Regional Vice President at Doxim
Continue reading “INTRODUCING JASON POTHEN, REGIONAL VICE PRESIDENT AND HEALTHCARE EXPERT AT DOXIM”…
Get to know our utility expert, Matt Chester

INTRODUCING UTILITIES GUEST BLOGGER, MATT CHESTER

Posted on: November 18, 2020 Last updated on: February 23, 2021 Written by: Matt Chester
A chat with Matt Chester, our utility sector expert and guest blogger
Continue reading “INTRODUCING UTILITIES GUEST BLOGGER, MATT CHESTER”…
How to help customers embrace digital communication in utilities

HOW TO HELP CUSTOMERS EMBRACE DIGITAL COMMUNICATION IN UTILITIES

Posted on: November 18, 2020 Last updated on: February 23, 2021 Written by: Mia Papanicolaou
Many customers had no choice but to move onto digital channels in 2020. Discover 5 ways to help customers embrace digital communication in utilities
Continue reading “HOW TO HELP CUSTOMERS EMBRACE DIGITAL COMMUNICATION IN UTILITIES”…
THE-VALUE-OF-OMNICHANNEL-CUSTOMER-COMMUNICATION_

THE VALUE OF OMNICHANNEL CUSTOMER COMMUNICATION

Posted on: November 18, 2020 Last updated on: February 23, 2021 Written by: Elizabeth Stephen
Liz Stephen, VP of customer engagement at Doxim interviews Doug Graham, CIO of Commonwealth Credit Union about the value of omnichannel customer communication
Continue reading “THE VALUE OF OMNICHANNEL CUSTOMER COMMUNICATION”…
THREE WAYS THAT CUSTOMER COMMUNICATION IMPACTS CX

THREE WAYS THAT CUSTOMER COMMUNICATION IMPACTS CX

Posted on: November 13, 2020 Last updated on: February 23, 2021 Written by: Elizabeth Stephen
Discover three ways in which customer communication impacts CX and how a fractured experience creates unsatisfied customers
Continue reading “THREE WAYS THAT CUSTOMER COMMUNICATION IMPACTS CX”…
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BANKS AND CREDIT UNIONS NEED A CCM PLATFORM THAT REDUCES COMMUNICATION COSTS

Why banks and credit unions need a CCM Platform that reduces communication costs and improves customer engagement
Continue reading “BANKS AND CREDIT UNIONS NEED A CCM PLATFORM THAT REDUCES COMMUNICATION COSTS”…

A COMPREHENSIVE CUSTOMER ENGAGEMENT MANAGEMENT PLATFORM SOLVES MANY OF TODAY’S CHALLENGES

A Customer Engagement Management Platform offers cost savings, resource optimization and is the foundation of providing a better CX. Read more
Continue reading “A COMPREHENSIVE CUSTOMER ENGAGEMENT MANAGEMENT PLATFORM SOLVES MANY OF TODAY’S CHALLENGES”…

RESOLVE KEY CX CHALLENGES VIA A COMPREHENSIVE CUSTOMER COMMUNICATIONS MANAGEMENT PLATFORM

A look into the major CCM challenges for 2021, as well as 3 strategic objectives & why a customer communications management platform is critical
Continue reading “RESOLVE KEY CX CHALLENGES VIA A COMPREHENSIVE CUSTOMER COMMUNICATIONS MANAGEMENT PLATFORM”…

REDESIGN YOUR UTILITY BILL TO CUT COSTS AND INCREASE CUSTOMER ENGAGEMENT

Redesign your utility bill to cut costs and increase customer engagement. Read what key inputs you should consider first.
Continue reading “REDESIGN YOUR UTILITY BILL TO CUT COSTS AND INCREASE CUSTOMER ENGAGEMENT”…

DOXIM LAUNCHES FEATURE THAT ENABLES DONATIONS ON UTILITY PAYMENTS PLATFORM

Doxim launches a new feature on its utility payments platform that allows customers to make a donation to a registered charity when paying their utility bill
Continue reading “DOXIM LAUNCHES FEATURE THAT ENABLES DONATIONS ON UTILITY PAYMENTS PLATFORM”…

IMPROVE CUSTOMER EXPERIENCE THROUGH AUTOMATED UTILITY BILL VERIFICATION

Remove friction, improve customer experience and boost your CSAT scores through automated utility bill verification
Continue reading “IMPROVE CUSTOMER EXPERIENCE THROUGH AUTOMATED UTILITY BILL VERIFICATION”…
Digital transformation for customer communications > Insights > Blog Posts

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