MAKE IT EASIER FOR CUSTOMERS TO PAY UTILITY BILLS Why Optimizing CX In Utility Bills is critical One of the most important factors for the ongoing health of a utility is the time it takes to receive payment; a measure that has been under additional pressure during the COVID-19 pandemic. For those utilities offering…
Category: Blog Posts
INTRODUCING ERIN ROMO, VICE PRESIDENT, UTILITIES VERTICAL LEAD AT DOXIM
Introducing Erin Romo, Vice President, Utilities Vertical Lead at Doxim We are proud to introduce you to our new, expert blogger, Erin Romo, Vice President, Utilities Vertical Lead at Doxim. Erin will be blogging on customer communication topics, specifically related to the utility…
INTRODUCING SEAN KENNELLY – VICE PRESIDENT, PRODUCT MANAGEMENT FOR PAYMENTS AND CEM AT DOXIM
Introducing Sean Kennelly – Vice President, Product Management for Payments and CEM at Doxim We are proud to introduce you to our expert blogger, Sean Kennelly – VP, Product Management for Payments and CEM. Read on to find out more about Sean, including what’s been the greatest influence on his career and how he…
IMPROVE TIME TO PAYMENT WITH ONLINE PATIENT STATEMENTS
IMPROVE TIME TO PAYMENT WITH ONLINE PATIENT STATEMENTS How Healthcare Providers Can Improve the Patient Experience Healthcare customers have come to expect a level of online customer service and digital engagement similar to the experience they get from other service-based industries. While the…
THE CURRENT STATE OF DIGITAL INNOVATION IN UTILITIES
How the global COVID-19 crisis accelerated digital innovation in utilities
HOW UTILITIES CAN ENHANCE DIGITAL CUSTOMER EXPERIENCE
HOW UTILITIES CAN ENHANCE DIGITAL CUSTOMER EXPERIENCE Personalized Communication Drives Engagement Utilities Must Focus On Improving Digital CX To survive and succeed in today’s competitive, ever-changing digital landscape, utilities must improve their digital customer experience. And there is no reason…
4 TIPS FOR FOR IMPROVED PATIENT COMMUNICATIONS IN HEALTHCARE
4 TIPS FOR FOR IMPROVED PATIENT COMMUNICATIONS IN HEALTHCARE Drive Engagement With A Great Patient Experience Who should read this? Read this post if you work for a Revenue Cycle Management (RCM) company or clearinghouse and are concerned about how…
INTRODUCING JASON POTHEN, REGIONAL VICE PRESIDENT AND HEALTHCARE EXPERT AT DOXIM
Introducing Jason Pothen, Regional Vice President and Healthcare Expert at Doxim. We are proud to introduce you to our new, expert blogger, Jason Pothen, Regional Vice President, Utilities and CCM Healthcare Expert at Doxim Jason, who, together with his team,…
INTRODUCING UTILITIES GUEST BLOGGER, MATT CHESTER
Introducing Guest Blogger, Matt Chester Our guest blogger, Matt Chester, is an energy analyst in Orlando FL, by way of Washington DC. Matt is a utility sector expert and will be producing blog content for us, with a specific focus…
HOW TO HELP CUSTOMERS EMBRACE DIGITAL COMMUNICATION IN UTILITIES
HOW TO HELP CUSTOMERS EMBRACE DIGITAL COMMUNICATION IN UTILITIES What Utilities Can Do To Keep Them There Utility Customers Had No Choice But To Move Onto Digital Communication Utility customers are receiving high standards of digital services from other service…