Discover five ways utilities can leverage digital communications to build strong utility customer relationships
Category: Blog Posts
DIGITAL TRANSFORMATION IN BANKING: THE CUSTOMER EXPERIENCE EXPECTATION GAP
Read about the state of digital transformation in banking & how it impacts CX – based on a recent webinar Doxim co-hosted with The Financial Brand
ARTIFICIAL INTELLIGENCE CAN ENHANCE CUSTOMER EXPERIENCE IN DIGITAL ONBOARDING
Artificial Intelligence can enhance customer experience in digital onboarding by enabling the required checks and verifications in real time – read more
LEVERAGE THE UTILITY BILL TO IMPROVE UTILITY CUSTOMER COMMUNICATION & CUSTOMER ENGAGEMENT
Discover 5 Ways the utility bill can be used to enhance utility customer communication, which ultimately improves engagement, customer experience & loyalty
HOW A DIGITAL PATIENT EXPERIENCE CAN INCREASE TIMELY COLLECTIONS
A great digital patient experience can increase timely collections. Jason Pothen explains the value of patient-centric billing & gives a few practical ways to approach it #DigitalPatient Experience #HealthcarePayments
BALANCING CUSTOMER EXPERIENCE WITH SECURITY AND COMPLIANCE DURING DIGITAL ONBOARDING
Read how to achieve security and compliance during digital onboarding, while providing clients with a simple, frictionless digital account opening experience
COMMUNITY BANKS MUST BALANCE HIGH TOUCH WITH SELF-SERVICE BANKING TECHNOLOGY
Community banks must balance high touch branch interactions, with self-service banking technology
HOW TO CONQUER COMPLEXITY AND EMPOWER YOUR BUSINESS USERS WITH MODERN CUSTOMER COMMUNICATION MANAGEMENT (CCM)
Read how your organization can conquer complexity, empower business users & access the many benefits of modern customer communication management
PROTECT YOUR UTILITY FROM THE REPUTATIONAL DAMAGE OF BAD UTILITY BILLS
The reputational damage of bad utility bills is irreversible. Read how utilities can stop bad bills before they go out
OVERWHELMED BY THE COMPLEXITY OF CUSTOMER COMMUNICATIONS MANAGEMENT?
The complexity of Customer Communications Management can be overwhelming. Read on for 4 tips to avoid Customer Communication Management overload