Blog posts (page 9)

BLOG

Doxim’s Expert Bloggers Discuss And Share Tips On Various Topics Related To Customer Communications and Engagement

INTRODUCING JASON POTHEN, REGIONAL VICE PRESIDENT AND HEALTHCARE EXPERT AT DOXIM

Nov 26, 2020
Meet Jason Pothen, CCM Healthcare Blogger, Regional Vice President at Doxim
Meet our CCM Healthcare blogger, Jason Pothen, Regional Vice President at Doxim

INTRODUCING UTILITIES GUEST BLOGGER, MATT CHESTER

Nov 18, 2020
Get to know our utility expert, Matt Chester
A chat with Matt Chester, our utility sector expert and guest blogger

HOW TO HELP CUSTOMERS EMBRACE DIGITAL COMMUNICATION IN UTILITIES

Nov 18, 2020
Many customers had no choice but to move onto digital channels in 2020. Discover 5 ways to help customers embrace digital communication in utilities

THE VALUE OF OMNICHANNEL CUSTOMER COMMUNICATION

Nov 18, 2020
The value of omnichannel customer communication blog post
Liz Stephen, VP of customer engagement at Doxim interviews Doug Graham, CIO of Commonwealth Credit Union about the value of omnichannel customer communication

THREE WAYS THAT CUSTOMER COMMUNICATION IMPACTS CX

Nov 13, 2020
Three ways that customer communication impacts CX
Discover three ways in which customer communication impacts CX and how a fractured experience creates unsatisfied customers

BUILDING A STRATEGY FOR OMNICHANNEL CX IN FINANCIAL SERVICES

Nov 12, 2020
Read about the value of an omnichannel CX in financial services and how to achieve it – starting with a culture change

DIGITALLY MATURE ORGANIZATIONS HAVE CX AT THE CORE

Nov 12, 2020
How digitally mature is your financial services organization? Read about the 3 stages of digital maturity & use a framework to benchmark digital maturity

EXPLORING THE SHIFT TOWARDS DIGITAL-FIRST FINANCIAL SERVICES

Nov 12, 2020
Exploring the shift towards digital first financial services
A look at how COVID-19 has accelerated the shift to digital-first financial services channels & how to improve CX in a contactless future

Introducing Elizabeth Stephen, Vice President, Customer Engagement at Striata, a Doxim company

Nov 11, 2020
Meet Elizabeth Stephen
An interview with our blogger, Elizabeth Stephen, Vice President, Customer Engagement at Striata, a Doxim company

Introducing Olga Zakharenkava, Vice President, CCM Product Management & Product Marketing at Doxim

Nov 10, 2020
INTRODUCING OLGA ZAKHARENKAVA, VICE PRESIDENT, CCM PRODUCT MANAGEMENT & PRODUCT MARKETING AT DOXIM
We are proud to introduce you to our new blogger, Olga Zakharenkava, Vice President, CCM Product Management & Product Marketing at Doxim

Our bloggers

Erin Romo


CCM in Utilities
 

James Hall


CCM in Europe

Jason Pothen


CCM in Healthcare

Josh Noble


CCM for Banks and Credit Unions

Kate Lindstrom


Utility Services

Olga Zakharenkava 


CCM Strategy
 

Scott Biel


CCM in Wealth & Insurance 

Sean Kennelly


CEM and Payments
 

Guest bloggers

Keypoint Intelligence


CCM Industry Experts

Matt Chester


Utility Technology