Blog posts (page 3)

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Doxim’s Expert Bloggers Discuss And Share Tips On Various Topics Related To Customer Communications and Engagement

MITIGATE THE RISK OF REVERSE DIGITAL TRANSFORMATION IN 2021

Mar 4, 2021
Mitigate the risk of reverse digital transformation by ensuring that new digital users are comfortable enough not to move away from digital

WHY A DIGITAL COMMUNICATION MATURITY FRAMEWORK IS KEY

Mar 4, 2021
Read how to achieve quick wins on your digital transformation journey using a digital communication maturity framework

A FUTURE CUSTOMER COMMUNICATIONS STRATEGY IS ABOUT CUSTOMER COMMUNICATION PREFERENCES, INNOVATIONS AND TRENDS – NOT THE ‘NEW NORMAL’!

Feb 26, 2021
Customers’ communication preferences are constantly shifting, so organizations must ensure their customer communication strategies are aligned accordingly. Read more

BANKS AND CREDIT UNIONS NEED A CCM PLATFORM THAT REDUCES COMMUNICATION COSTS

Feb 22, 2021
Why banks and credit unions need a CCM Platform that reduces communication costs and improves customer engagement

A COMPREHENSIVE CUSTOMER ENGAGEMENT MANAGEMENT PLATFORM SOLVES MANY OF TODAY’S CHALLENGES

Feb 21, 2021
A Customer Engagement Management Platform offers cost savings, resource optimization and is the foundation of providing a better CX. Read more

RESOLVE KEY CX CHALLENGES VIA A COMPREHENSIVE CUSTOMER COMMUNICATIONS MANAGEMENT PLATFORM

Feb 20, 2021
A look into the major CCM challenges for 2021, as well as 3 strategic objectives & why a customer communications management platform is critical

IMPROVE CUSTOMER EXPERIENCE THROUGH AUTOMATED UTILITY BILL VERIFICATION

Feb 15, 2021
Remove friction, improve customer experience and boost your CSAT scores through automated utility bill verification

CREDIT UNIONS MUST HAVE A CUSTOMER COMMUNICATION STRATEGY

Feb 12, 2021
Digital customer communication for credit unions is critical for digital transformation and improving customer experience. Read how to start the process

THE UTILITY CUSTOMER EXPERIENCE IN 2021

Jan 26, 2021
Matt Chester discusses the Utility Customer Experience in 2021 – with a focus on data driven personalization and utility-customer communication.

IMPROVING PAPERLESS ADOPTION

Jan 21, 2021
Improving paperless adoption is key to any digital transformation strategy. Boost paperless adoption by offering additional channels such as text & email

Our bloggers

Elizabeth Stephen


Customer Engagement Strategy

Erin Romo


CCM in Utilities
 

Jason Pothen


CCM in Healthcare

Keypoint Intelligence


CCM Industry Experts

Matt Chester


Utility Technology

Mia Papanicolaou


Customer Communication Strategy

Olga Zakharenkava 


CCM Strategy
 

Scott Biel


CCM in Wealth & Insurance 

Sean Kennelly


CEM and Payments