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Doxim’s Expert Bloggers Discuss And Share Tips On Various Topics Related To Customer Communications and Engagement

CUSTOMER-CENTRIC COMMUNICATIONS HELP REDUCE COSTS ASSOCIATED WITH CUSTOMER CARE CALLS

Aug 18, 2021
Read how customer centric communications can reduce costs associated with customer care calls, instead of generating more support calls & costs

5 BARRIERS TO ACHIEVING SEAMLESS, PERSONALIZED, CONSISTENT CUSTOMER COMMUNICATION IN BANKING

Aug 11, 2021
5 Barriers to achieving seamless, personalized, consistent customer communication in banking and how a comprehensive CCM solution can help overcome them

A 4-PHASE APPROACH TO ELEVATING PATIENT EXPERIENCE MANAGEMENT THROUGH COMMUNICATION

Aug 6, 2021
Audit, design, align & enhance your customer communications to improve Patient Experience Management. You can achieve this in four phases – read more

WHY BILLERS NEED TO OPTIMIZE THEIR CUSTOMERS’ BILLING AND PAYMENT EXPERIENCE

Aug 2, 2021
Billers need to optimize their customers’ billing and payment experience. Read why and how this can be achieved, along with biller efficiency

5 WAYS A CCM PLATFORM CAN HELP IMPROVE CUSTOMER ENGAGEMENT IN INSURANCE

Jul 29, 2021
Insurers need to become more customer centric. Read on to learn about 5 ways a CCM platform can help improve customer engagement in insurance

SUCCEED IN THE EVOLVING UTILITY LANDSCAPE WITH CUSTOMER COMMUNICATION MANAGEMENT FOR UTILITIES

Jul 29, 2021
Discover 6 top business challenges that could be holding your utility back & how Customer Communication Management for utilities can help overcome them

HOW TO ACCELERATE DIGITAL TRANSFORMATION IN CREDIT UNIONS AND ENHANCE MEMBER EXPERIENCE

Jul 28, 2021
Outsourcing key technologies will fast track digital transformation in credit unions and enhance member experience. Read more

HOW TO DRIVE A MORE SOPHISTICATED UTILITY CUSTOMER EXPERIENCE AROUND TIME OF USE RATES

Jul 26, 2021
Improve utility customer experience significantly by investing in a solution that enables personalization of TOU information on bills. Read more

FINDING THE BALANCE BETWEEN EASE-OF-USE AND SECURITY IN UTILITY BILLING AND PAYMENT

Jul 26, 2021
Read how utilities can achieve high utility billing and payment e-adoption without compromising payment security

THE 5 SUPERPOWERS OF A MODERN, END-TO-END UTILITY BILLING AND PAYMENTS PLATFORM

Jul 15, 2021
Enhance CX across the bill-to-payment journey, & experience the business benefits of a modern, end-to-end utility billing and payment platform

Our bloggers

Erin Romo


CCM in Utilities
 

James Hall


CCM in Europe

Jason Pothen


CCM in Healthcare

Josh Noble


CCM for Banks and Credit Unions

Kate Lindstrom


Utility Services

Olga Zakharenkava 


CCM Strategy
 

Scott Biel


CCM in Wealth & Insurance 

Sean Kennelly


CEM and Payments
 

Guest bloggers

Keypoint Intelligence


CCM Industry Experts

Matt Chester


Utility Technology