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Doxim’s Expert Bloggers Discuss And Share Tips On Various Topics Related To Customer Communications and Engagement

THE IMPORTANCE OF DATA TO THE FUTURE UTILITY

Mar 14, 2021
Utilities need to digitally transform customer service and communication. Read why data is the foundation of the future utility

INVESTING IN OMNICHANNEL COMMUNICATIONS IN BANKS AND CREDIT UNIONS IS CRITICAL

Mar 9, 2021
Read why investing in omnichannel communication in banks and credit unions is a key strategy for 2021

DON’T DELAY YOUR SHIFT TO DIGITAL HEALTHCARE COMMUNICATIONS

Mar 4, 2021
A chat with two of Doxim’s digital communication experts about the real benefits of digital healthcare communications & best practices for adoption and success.

MITIGATE THE RISK OF REVERSE DIGITAL TRANSFORMATION IN 2021

Mar 4, 2021
Mitigate the risk of reverse digital transformation by ensuring that new digital users are comfortable enough not to move away from digital

WHY A DIGITAL COMMUNICATION MATURITY FRAMEWORK IS KEY

Mar 4, 2021
Read how to achieve quick wins on your digital transformation journey using a digital communication maturity framework

A FUTURE CUSTOMER COMMUNICATIONS STRATEGY IS ABOUT CUSTOMER COMMUNICATION PREFERENCES, INNOVATIONS AND TRENDS – NOT THE ‘NEW NORMAL’!

Feb 26, 2021
Adapting to customer communication preferences is key
Customers’ communication preferences are constantly shifting, so organizations must ensure their customer communication strategies are aligned accordingly. Read more

BANKS AND CREDIT UNIONS NEED A CCM PLATFORM THAT REDUCES COMMUNICATION COSTS

Feb 22, 2021
BANKS-AND-CREDIT-UNIONS-NEED-A-CCM-PLATFORM-THAT-REDUCES-COMMUNICATION-COSTS
Why banks and credit unions need a CCM Platform that reduces communication costs and improves customer engagement

A COMPREHENSIVE CUSTOMER ENGAGEMENT MANAGEMENT PLATFORM SOLVES MANY OF TODAY’S CHALLENGES

Feb 21, 2021
A comprehensive customer engagement management platform solve many of today's challenges
A Customer Engagement Management Platform offers cost savings, resource optimization and is the foundation of providing a better CX. Read more

RESOLVE KEY CX CHALLENGES VIA A COMPREHENSIVE CUSTOMER COMMUNICATIONS MANAGEMENT PLATFORM

Feb 20, 2021
Customer Communications Management platform
A look into the major CCM challenges for 2021, as well as 3 strategic objectives & why a customer communications management platform is critical

IMPROVE CUSTOMER EXPERIENCE THROUGH AUTOMATED UTILITY BILL VERIFICATION

Feb 15, 2021
Why utilities need automated utility bill verification
Remove friction, improve customer experience and boost your CSAT scores through automated utility bill verification

Our bloggers

Elizabeth Stephen


Customer Engagement Strategy

Erin Romo


CCM in Utilities
 

Jason Pothen


CCM in Healthcare

Keypoint Intelligence


CCM Industry Experts

Matt Chester


Utility Technology

Mia Papanicolaou


Customer Communication Strategy

Olga Zakharenkava 


CCM Strategy
 

Robert Gilbert


CCM: Banks and Credit Unions

Scott Biel


CCM in Wealth & Insurance 

Sean Kennelly


CEM and Payments