HOW TO HELP CUSTOMERS EMBRACE DIGITAL COMMUNICATION IN UTILITIES What Utilities Can Do To Keep Them There Utility Customers Had No Choice But To Move Onto Digital Communication Utility customers are receiving high standards of digital services from other service…

THE VALUE OF OMNICHANNEL CUSTOMER COMMUNICATION An Interview With Doug Graham, CIO Of Commonwealth Credit Union The Value Of Omnichannel Customer Communication – A Credit Union’s Perspective Doxim recently co-hosted a webinar with American Banker, featuring Doug Graham, Chief Information…

BUILDING A STRATEGY FOR OMNICHANNEL CX IN FINANCIAL SERVICES How Financial Services Companies Can Deliver An Omnichannel CX The COVID-19 pandemic shifted so many digital transformation plans.  No-one could have foreseen such a dramatic change from customers, concerning their rapid…

Digitally Mature Organizations Have CX At The Core As a company’s approach to customer experience matures, the driving factor moves from information technology or line of business requirements to customer experience (CX).  A digitally mature company has customer experience at…

EXPLORING THE SHIFT TOWARDS DIGITAL-FIRST FINANCIAL SERVICES Why Employees And Customers Must Be At The Center Of Transformation Covid-19’s Powerful Boost To Digital-first Financial Services The shift to digital channels was already well underway prior to 2020. However, the restrictions…

An interview with our blogger, Elizabeth Stephen, Vice President, Customer Engagement at Striata, a Doxim company

We are proud to introduce you to our new blogger, Olga Zakharenkava, Vice President, CCM Product Management & Product Marketing at Doxim

Meet expert blogger, Mia Papanicolaou, VP, General Manager at Striata, a Doxim company. Mia helps companies improve their digital communication maturity