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Doxim’s Expert Bloggers Discuss And Share Tips On Various Topics Related To Customer Communications and Engagement

HOW TO HELP CUSTOMERS EMBRACE DIGITAL COMMUNICATION IN UTILITIES

Nov 18, 2020
How to help customers embrace digital communication in utilities
HOW TO HELP CUSTOMERS EMBRACE DIGITAL COMMUNICATION IN UTILITIES What Utilities Can Do To Keep Them There Utility Customers Had No Choice But To Move Onto Digital Communication Utility customers are receiving high standards of digital services from other service…

THE VALUE OF OMNICHANNEL CUSTOMER COMMUNICATION

Nov 18, 2020
THE-VALUE-OF-OMNICHANNEL-CUSTOMER-COMMUNICATION_
THE VALUE OF OMNICHANNEL CUSTOMER COMMUNICATION An Interview With Doug Graham, CIO Of Commonwealth Credit Union The Value Of Omnichannel Customer Communication – A Credit Union’s Perspective Doxim recently co-hosted a webinar with American Banker, featuring Doug Graham, Chief Information…

THREE WAYS THAT CUSTOMER COMMUNICATION IMPACTS CX

Nov 13, 2020
THREE WAYS THAT CUSTOMER COMMUNICATION IMPACTS CX Don’t Let Your Customer Communications Fracture CX Three ways communication could be fracturing your customer experience The pandemic has accelerated the pace at which organizations are adopting a more digital way of working.…

BUILDING A STRATEGY FOR OMNICHANNEL CX IN FINANCIAL SERVICES

Nov 12, 2020
BUILDING A STRATEGY FOR OMNICHANNEL CX IN FINANCIAL SERVICES How Financial Services Companies Can Deliver An Omnichannel CX The COVID-19 pandemic shifted so many digital transformation plans.  No-one could have foreseen such a dramatic change from customers, concerning their rapid…

DIGITALLY MATURE ORGANIZATIONS HAVE CX AT THE CORE

Nov 12, 2020
Digitally Mature Organizations Have CX At The Core As a company’s approach to customer experience matures, the driving factor moves from information technology or line of business requirements to customer experience (CX).  A digitally mature company has customer experience at…

EXPLORING THE SHIFT TOWARDS DIGITAL-FIRST FINANCIAL SERVICES

Nov 12, 2020
EXPLORING THE SHIFT TOWARDS DIGITAL-FIRST FINANCIAL SERVICES Why Employees And Customers Must Be At The Center Of Transformation Covid-19’s Powerful Boost To Digital-first Financial Services The shift to digital channels was already well underway prior to 2020. However, the restrictions…

Introducing Elizabeth Stephen, Vice President, Customer Engagement at Striata, a Doxim company

Nov 11, 2020
An interview with our blogger, Elizabeth Stephen, Vice President, Customer Engagement at Striata, a Doxim company

Introducing Olga Zakharenkava, Vice President, CCM Product Management & Product Marketing at Doxim

Nov 10, 2020
We are proud to introduce you to our new blogger, Olga Zakharenkava, Vice President, CCM Product Management & Product Marketing at Doxim

Introducing Mia Papanicolaou, Vice President, General Manager at Striata, a Doxim company

Nov 10, 2020
Meet expert blogger, Mia Papanicolaou, VP, General Manager at Striata, a Doxim company. Mia helps companies improve their digital communication maturity

Our bloggers

Elizabeth Stephen


Customer Engagement Strategy

Erin Romo


CCM in Utilities
 

Jason Pothen


CCM in Healthcare

Matt Chester


Utility Technology

Mia Papanicolaou


Customer Communication Strategy

Olga Zakharenkava 


CCM Strategy
 

Sean Kennelly


CEM and Payments