Blog posts (page 10)

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Doxim’s Expert Bloggers Discuss And Share Tips On Various Topics Related To Customer Communications and Engagement

WHY IT’S VITAL TO ENHANCE YOUR UTILITY CUSTOMERS’ BILL-TO-PAYMENT JOURNEY

Jul 15, 2021
Digital billing & payment processes enhances the utility customer experience. 4 Steps utilities can take to improve their customers’ bill-to-payment journey

THE EVOLUTION OF EBPP IN UTILITIES INTO A COMPREHENSIVE DIGITAL BILLING AND PAYMENTS LANDSCAPE

Jul 12, 2021
Read about the evolution of EBPP in utilities and what utilities should expect from today’s billing and payments solutions

HOW UTILITY BILL PAYMENT CHANGED BECAUSE OF COVID-19

Jul 8, 2021
Utility billing programs, including utility bill payment have changed since the beginning of 2020. Read why some of these changes are likely to stay

WHY DIGITAL BILLING AND PAYMENT IN UTILITIES IS MORE IMPORTANT NOW THAN EVER

Jul 8, 2021
Read why it’s vital that utility providers support the continued use of digital processes, such as digital billing and payment in utilities & learn how

12 STEPS TO ELEVATE CUSTOMER EXPERIENCE MANAGEMENT (CXM) THROUGH COMMUNICATION

Jul 8, 2021
Audit, design, align & enhance your customer communications to improve Customer Experience Management (CXM). You can achieve this in 12 steps – read more

HOW PROACTIVE HEALTHCARE COMMUNICATIONS CAN IMPROVE PATIENT EXPERIENCE

Jul 6, 2021
A customer communication platform can improve patient experience by providing patients with relevant information at different points in their patient journey

UK BUSINESSES LOOKING TO ENHANCE CUSTOMER COMMUNICATIONS NEED THE RIGHT CCM PLATFORM

Jul 6, 2021
Finding a suitable customer communications management platform should be a primary goal for UK businesses looking to enhance customer communications.

WHY CLIENT COMMUNICATIONS MANAGEMENT IN WEALTH IS KEY TO BUILDING ENGAGEMENT

Jun 28, 2021
Read about the value of client communications management in wealth and how an omnichannel, CCM platform can meet the expectations of wealth management clients

INSURERS AND THE ‘CHICKEN AND EGG’ DILEMMA OF INSURANCE CUSTOMER DATA VS PERSONALIZATION

Jun 28, 2021
Read about insurers and the ‘chicken and egg’ dilemma of insurance customer data vs personalization and how customer communications can help build trust

HOW CREDIT UNIONS CAN PROVIDE A GREAT MEMBER EXPERIENCE IN A WORLD OF INSTANT GRATIFICATION

Jun 22, 2021
Self–serve is essential, but credit union members still require human interaction. Read how credit unions can provide a great member experience

Our bloggers

Erin Romo

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CCM in Utilities
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James Hall

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CCM in Europe
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Jason Pothen

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CCM in Utilities and Healthcare
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Josh Noble

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CCM for Banks and Credit Unions
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Olga Zakharenkava 

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CCM Strategy
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Scott Biel

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CCM in Wealth & Insurance 
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Sean Kennelly

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CEM and Payments
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Guest bloggers

Keypoint Intelligence

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CCM Industry Experts
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Matt Chester

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Utility Technology
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