In our recent webinar about communication and CX, we discussed ways to improve customer experience while cutting costs. Read on to learn more
The Future of Customer Communication in Utilities is Data-Driven
View
Erin Romo
Erin Romo
Vice President, Utilities Vertical Lead at Doxim
With over 15 years of experience in providing information technology and services to the utility sector, Erin’s expertise extends across project and operations management, as well as sales and account management. Erin was Director of Customer Solutions at Utilitec, (acquired by Doxim in 2019) having been with the company for 15 years. Prior to that, she worked as a Project Manager at MSX International.
Connect with me
With over 15 years of experience in providing information technology and services to the utility sector, Erin’s expertise extends across project and operations management, as well as sales and account management. Erin was Director of Customer Solutions at Utilitec, (acquired by Doxim in 2019) having been with the company for 15 years. Prior to that, she worked as a Project Manager at MSX International.
Connect with me
4 Ways to Improve Utility Customer Experience in 2023
Read how you can meet these 4 key utility customer experience trends, to ensure that you have happy and engaged customers this year and beyond
The Benefits of Partnering with an Experienced Utilities Vendor
Read about the benefits of partnering with an experienced utilities vendor, including ways it can support your utility’s customer experience goals
Discover the Value of Personalized Video for Utilities
Read more on the value of personalized video for utilities – including the many customer experience benefits due to optimal engagement and satisfaction
To Improve Utility Customer Experience, Look To Your Data
Delayed delivery of business-critical communications results in a host of negative effects. Read how to plan effectively for print and mail business continuity
How To Balance Security And Ease-of-use In Digital Utility Billing And Payment
Is your utility providing a great customer payment experience? Read on to learn how to balance security and ease-of-use in digital utility billing and payment
How To Optimize The Utility Billing And Payment Experience
Optimize the utility billing & payment experience by shifting to seamless, easy omnichannel payments with automated options that benefit both your utility organization & your customers
4 Ways to Transform the Utility Customer Experience
The way customers interact with your utility is undergoing profound change. Read about 4 ways to transform the utility customer experience
5 Steps to Improve the Utility Payment Experience
Shift to seamless, easy omnichannel payments with automated options that benefit both utility and consumer. Read about 5 steps to improve the utility payment experience