President and CEO
Chris founded Doxim in 2000 with a vision to develop and deliver software that helps customers automate and digitize processes that enhance customer engagement. Over the last two decades he has lived through the ground zero of transformational change in business communications, information management, and document automation. Chris is a charismatic and approachable leader, and under his careful guidance Doxim has grown to become a leading supplier of SaaS customer engagement software to the North American Financial Services marketplace. He holds a Bachelor of Arts degree in Administrative and Commercial Studies from Western University. Outside work, Chris loves to spend time at his cottage in Muskoka with family and friends.
Chief Financial Officer
Patrick is Doxim’s Chief Financial Officer and is responsible for all financial and corporate matters of the company. Patrick brings 25 years of finance experience focused on strategic growth, capital raising for both private and public companies, and M&A. Patrick has served as the Chief Financial Officer for a number of technology companies including GuestLogix Inc., Spectra7 Microsystems, and ATX Incorporated. Patrick also has held executive and senior level positions with Merrill Lynch & Co. and Rockwater Capital Corporation. He is a Chartered Professional Accountant (CPA, CA) and a Chartered Financial Analyst (CFA) and holds both a BA and MAcc from the University of Waterloo.
Chief Revenue Officer
Mike leads a team of world-class sales, customer success and business development professionals focused on delivering measurable value for Doxim’s clients across North America. A SaaS veteran, he specializes in delivering scalable, sustainable revenue for high growth B2B software companies, and has built diverse go-to-market strategies that delivered 30-120% in annual growth. Most recently, Mike was the North American GM for ScribbleLive. Before that, he was the VP of North American Sales for 7-Inc., a California-based company providing customer experience software to the Fortune 500. Mike holds an MBA from Queen’s University, a Postgraduate Diploma in Marketing Communications from Seneca College and a Bachelor’s Degree from Mount Allison University.
Vice President, Product Vision & Strategy
Chris Palmer is Vice President of Product Vision & Strategy at Doxim. Chris joined Doxim in 2015, following Doxim’s acquisition of Neocog Technologies. In his strategic, cross-functional role Chris oversees the strategic product planning for all the applications under the Doxim Customer Engagement Platform. Chris brings over two decades of experience with financial service technology to his role with Doxim. Prior to founding Neocog Technologies in 2000 Chris was a Professor of Information Technology at Fanshawe Community College and a Senior Systems Analyst for Libro Credit Union. He began his career as a Technical Analyst for the Royal Bank of Canada. Chris holds bachelor’s degrees in Music Performance and Computer Science and an MBA from the Richard Ivey School of Business at Western University.
Vice President, Product Management
Daniel joined Doxim as VP, Product Management in 2017. He is a seasoned SaaS software industry team leader, bringing 15+ years’ experience in product development and management to his role at Doxim. He has strong core competencies in all areas of end-to-end product development and management, and a proven track record of effective leadership. Prior to joining Doxim, Daniel honed his leadership skills at Points, a technology company working in the loyalty e-commerce industry, where he was first Director of Product Management, then Vice President of Operations. As Vice President of Product Management, Daniel is responsible for recruiting, training and coaching Doxim’s growing team of product managers and designers as they realize the company’s vision for integrated, digital customer engagement.
Chief People Officer
Jennifer is Doxim’s Chief People Officer, focused on delivering groundbreaking HR solutions. As the leader of Doxim’s People Strategy, she is fostering an engaged, collaborative, and results-oriented culture to drive business value through leadership, attracting and retaining the best talent. A dynamic thought leader, Jennifer has spent the past 20 years leading Communities of Practice within HR including: talent strategy, culture transformation, innovative leadership development, diversity and inclusion, change management, organizational health, and HR analytics. She is a ICF Executive Coach and holds a MBA in Executive Management.
Vice President, Customer Success
Sean O’Donovan joined Doxim as VP Marketing in 2010. In 2011, he launched the Product Management activity and in 2012, added leadership of Doxim’s Operations and Professional Service activities. In spring 2017, he took on a new, green-field challenge at Doxim, defining and leading the company’s strategic approach to Customer Success, developing programs and processes to monitor, track and improve every customer interaction. Prior to Doxim, Sean held several technology sales and marketing leadership roles across Europe and Canada. Sean holds a B.A. from Hull University, U.K. Outside the office his happy place is in the kitchen, cooking for friends and family.
Senior Vice President, Operations
Dennis joined Doxim in 2014 as VP, Professional Services, bringing 25 years of experience executing business strategies for technology organizations. His role has been expanding continuously and in 2017 he became our SVP, Operations, with additional responsibilities including technical operations and support. Prior to joining Doxim, Dennis was an executive with T4G, running several divisions as the company grew fivefold. Dennis joined T4G after they acquired his development and analytics company, Dedicated System Builders. Dennis’ earlier career included technology delivery roles for Canada’s leading banks, transportation firms, and telecoms, and projects with IBM, Accenture, CGI, KPMG, Ernst & Young, and Boston Consulting Group. Dennis has a degree in Engineering Physics (Nuclear) from Queen’s University and is a licensed Professional Engineer in Ontario.
Senior Vice President, US Operations
Valentina joined Doxim in 2017, upon Doxim's acquisition of IDS.com. With over 26 years of experience in the print and mail industry, she works to define processes and implement infrastructures necessary for the company’s sustainable growth. Though her primary responsibility is the day-to-day operations, Valentina is also helping the US division achieve financial goals and objectives. With a degree in Business and a minor in Accounting and CIS, she possesses extensive administrative and management expertise. As SVP of US Operations, she keeps the US organization on track while playing an important part in making Doxim vision a reality. Among other human relations awards and honors, she received the Highest Achievement Award (the most prestigious award in the course) from the Dale Carnegie Program.
Vice President, Demand Marketing
As the VP, Demand Marketing, Olga is responsible for telling the story of innovation Doxim brings to the industry and for building customer-focused marketing programs. She spent the past 15 years immersed in marketing and technology, leading collaborative teams that bring exceptional products to the market. Prior to Doxim, Olga held marketing leadership positions at Telmetrics, Actuate (acquired by OpenText), and JVL, helping growing B2B software companies build go-to-market strategies and launch data-driven marketing initiatives. Olga holds an MBA from the Paul Merage School of Business at the University of California, a Master's degree in Finance and a Bachelor's degree in Management.
Vice President, Sales, Canada
Paul brings 20 years of industry experience to his role as Vice President of Sales, (Canada). He has built a career helping clients develop and optimize their customer communication systems with process automation, workflow solutions and professional services. Previously, Paul was the Vice President of Enterprise Solutions for Solimar Systems, Inc. Paul has also held senior positions with document industry leaders like RICOH and Pitney Bowes. Paul is a sought-after speaker, author and guest professor at Ryerson University, Sheridan College, and Humber College. He’s also an active member of several document industry boards and associations. In his spare time, Paul both coaches and plays volleyball.
Vice President U.S. Sales Banking & Credit Unions
Rick has over 25 years in serving FIs of all sizes in various leadership roles. Before joining Doxim, Rick managed teams for Alogent, Jack Henry & Associates, John Harland, Deluxe, and Diebold Nixdorf. While his recent roles as an executive have been focused on building award winning sales teams, his wider range of experience in operations, e-commerce, and product marketing for financial technology companies brings valuable insight into the needs of FIs for solutions ranging from connected commerce in mobile/digital to branch and back office automation. Rick’s teams have served Financial Institutions in several countries over the years. He has a Bachelor of Science Degree in Business Administration from The University of Florida and currently resides in the Greater Atlanta area.