Support

Our Client Services team, comprised of product and service specialists, has the technical expertise and experience you need to get the most out of your investment in our products and services. The team provides technical assistance to all customers who are using Doxim software products – whether as a Software as a Service implementation or as licensed software, installed on client premises.

Our Client Services team handles questions on the use, configuration, and functionality of Doxim products. In addition, they can also help to identify software issues and document enhancement requests for consideration in future product releases.

Finally, our team of highly skilled product specialists and professional service experts can deliver onsite and web based training, as required, and provide consulting services that will lead to innovative new ways for you to get the most out of your investment in Doxim technology.

Submit a Trouble Ticket

To submit an online trouble ticket, please go to the Support Ticket Page and fill out the Support Request Form. One of our product specialists will get back to you to help you with your issue.

You can also contact our support team directly by email at support@doxim.com, or by telephone at (905) 475-9876 or Toll Free: (866) 475-9876

Our Client Services Team is available during our standard support hours:

Monday – Friday (8:00 am – 8:00pm EST)

Enhanced Support Service

We understand that some clients need a higher level of support access, outside of standard business hours. If this is the case for your organization we can provide you with access to our Enhanced Support Service. This gives extended access to support services – up to 24 hours a day/ 7 days a week.

The Enhanced Support Service is a chargeable option. Contact your Account Manager or the Doxim Client Services team for more information.

Standard Customer Support Response Times and Target Service Levels

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