Enhanced Statements

Many organizations use data from their core banking systems to create basic printed statements. While perhaps sufficient for a simple paper statement, today’s discerning customer expects an easy to read, attractive statement that looks the same whether it’s in print or online. These days, the continued need to support the corporate brand, enhance the customer’s experience and reduce call centre inquiries are important considerations for financial institutions, and something that basic print statements are just not able to accommodate. Furthermore, financial institutions are increasingly looking for ways to target their marketing messages and campaigns to the right audience, all in an effort to improve efficiency, reduce costs and provide a higher level of customer service and effective communication. 

DOXIM Enhanced Statements composition process converts difficult to read, unattractive print outs into more attractive, easy to read statements complete with check images, targeted marketing messages and a custom look and feel. Doxim offers an array of flexible statement templates that can be customized to create statements that support virtually any design, and adhere to statement best practice standards.

Check image statements ensure businesses can continue to make checks available to their customers once Truncation and Electronic Cheque Presentment (TECP) and The Check Clearing for the 21st Century Act (Check 21) are fully implemented. DOXIM Enhanced Statements composition process uses extensive matching and logic to help maintain data integrity and to produce check image statements with a high degree of accuracy.

Message Management

DOXIM Enhanced Statements composition process, allows financial institutions to communicate more effectively with customers by employing comprehensive message delivery that includes important marketing messages placed directly on the statement. These messages can be created so they are consistent with a company’s overall marketing campaign, so what a customer sees on the printed statement looks the same as what they would see on the web or other marketing collateral. This eliminates the need for separate printed marketing inserts and results in a significant cost savings.

In addition, marketing messages included on statements can be customized so that they are directed at the right audience. For example, different branches can add specialized messages about products and services on their statements, each one targeted to their specific audience.

Campaign Tracking

DOXIM’s campaign tracking tool allows the business to easily measure the effectiveness of each promotional program compared to non-existent or ineffective methods of tracking print-based marketing campaigns. 

DOXIM Enhanced Statements composition process enables businesses to:

Enhance the customer experience by: 

• Delivering great looking, easy to read statements
• Including check images on statements allowing for various customer preferences (numbers of checks per page)
• Adhering to regulatory compliance standards and providing check image statements with a high level of accuracy

Communicate more effectively with customers by: 

• Eliminating traditional marketing inserts and placing the ad directly on the statement for increased effectiveness and cost savings
• Using comprehensive message delivery that includes important marketing messages that have the same look and feel as web campaigns
• Adding customized, targeted marketing messages to statements that are directed at the right demographic 

By combining DOXIM Enhanced Statements with DOXIM e-Statements, businesses can:

Improve performance and use fewer resources by:

• Making it easy for banking staff to locate and retrieve account statements and images of checks from the DOXIM archive - a secure, centralized web-based repository
• Ensuring employees can respond to customer inquiries by consulting an exact image of the statement without having to sort through print records
• Handling customer service calls in one step, without having to follow up after the appropriate record has been located

Reduce costs associated with:

• Print and mail
• Transportation
• Storage
• Resourcing

DOXIM Enhanced Statements are an important part of DOXIM ECM. (Enterprise Content Management). DOXIM ECM can be used to capture 100 percent of all output files, such as documents and images, and make that data easily accessible to company personnel across the company in electronic formats. It serves as an important part of an effective disaster recovery and business continuity strategy and enables compliance with today's stringent regulatory obligations.

Please contact us for more information on any DOXIM product or service.