Why Choose Doxim?
This is a question that every prospect must ask themselves at some point during their purchasing cycle. Because when you select a partner to help you manage all your business critical customer communications, you’re making a decision that directly impacts the well-being of your organization.
Depth of Experience
For over ten years Doxim has focused on helping banks, credit unions, wealth management firms and their service providers to efficiently and cost effectively create, deliver, store and manage business critical customer communications– online and offline. Working closely with these client organizations has given us an unprecedented opportunity to truly understand their needs and to develop and evolve our solutions so they fit these needs perfectly.
Today every customer expects excellent products and top notch customer service from all their suppliers and we take this expectation very seriously. To ensure we are performing consistently to this standard, we complete annual customer satisfaction surveys as well as customer satisfaction reviews after each customer project as well – with over 70% customer participation. We leverage the Net Promoter™ System for all survey activities, as we feel it’s the best methodology to truly gauge the long term satisfaction of our customers.
Consistently delivering excellent products, backed by top notch customer service, before, during and after the sale, has helped Doxim to become a leading provider of customer communications management solutions for the financial services marketplace.
Doxim currently captures an approximate 70% share of institutions in the Canadian credit union market and is SSAE16 / CSAE3416 compliant. Additionally, Doxim has over 90% of the correspondent clearing firms under contract in Canada and is in the process of deploying its BPM solution to their respective clientele.
We service the needs of hundreds of financial service customers from coast to coast, either directly through The Doxim service bureau, or through close partnerships with market leading service providers such as Gilmore, Broadridge, League Data and CUPS. And to facilitate these relationships, we’ve forged strategic partnerships and integrations with dozens of leading banking and brokerage platform providers.