Client onboarding automation is a tricky thing to do right. It’s a core operational process for all financial services firms, involving every customer and every product. It spans multiple departments and offices, and it must meet strict compliance regulations. For this reason, getting enterprise-wide support for changes to the onboarding process is sometimes slow. Even if a firm’s current solution is manual, paper based, and inefficient, there is sometimes resistance to change or a fear of business disruption from within the firm. So how do you get the key players at your firm “on board” with client onboarding automation? Read more →

Recently, with the implementation of the Customer Relationship Model, renewed focus has gone into maintaining up to date customer information. This topic is especially of interest to full service advisors as they have an obligation to ensure the suitability of trades to a particular individual’s situation. However recent events have extended this into the mutual fund space as firms have begun to differentiate themselves from purveyors of product by the quality of advice which they provide. It seems a logical extension that the quality of this advice is contingent on proper understanding of the client’s current state not a retrospective analysis based on where a client was years ago. Read more →

Many thanks to everyone who joined us at the western 2013 Doxim Exchange Credit Union and Wealth Management Client Conferences in Vancouver, British Columbia this past week. The events were packed with informative sessions, the latest news on Doxim product developments and guest speakers. Our annual cocktail reception and dinner rounded out these well attended events. Our awards ceremony celebrates customer and partner achievements.  This year, we had the pleasure of recognizing the following customers: Read more →

Stronger client relationships start with an optimal first impression. For Worldsource Securities, providing a friendly, client-centric onboarding experience is the first step to creating these relationships. But Worldsource’s onboarding process wasn’t living up to their mandate of client service excellence. Instead, it was manual, time-consuming, and slow. Read more →

Also Ranked in Top 20 “Movers and Shakers”

Doxim is very pleased to announce today that is has been included in the Branham300 listing for the third consecutive time and the fourth time overall. It has also been recognized as a top 20 Mover and Shaker for the first time. Read more →

When Westminster Savings & Credit Union needed an alternative approach to the onsite/offsite storage of their lease documents, they chose Doxim’s Document Imaging Solution. They achieved faster and easier access to lease documentation for all staff members and realized a 10 Month ROI.  Read more →

I remember a few years ago discussing onboarding with a seasoned industry executive who indicated onboarding was one of the four pillars of a wealth management firm that were most critical to the organization (the others being commissions, fees, and trading systems). Given this importance, firms are very interested in improving efficiency in this area but also aware that such a move must be carefully orchestrated so as to minimize impact across the organization. So I’m not surprised when I often get asked for recommendations as to how to stage an onboarding automation project correctly. Read more →

Our new tips and trick series is designed to help you use Doxim products more efficiently.  Every quarter, we’ll share a time saving quick tip with you. Did you know that you can create a view for cheques to show only amounts over $5000 – or any specific amount – for verification? Read more →

With Doxim Exchange just around the corner, and a calendar full of webinars, conferences and trade shows, Doxim is certainly gearing up for a busy year. Check out the latest Doxim events right here!  Read more →